Canine University
71 Clinton St Ste B
MaldenMA02148
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Description
Natura Pet Products
Member Reviews
Better Off Somewhere Else:
On April 18th, I purchased a 12 week training course with Canine University for $575. Canine University's voicemail states: " to observe a class you have to have registered". On their website it states: "Pre-registration and payment is required to reserve a spot at orientation. Orientation is without your dog and does not count as one of your training weeks." So my partner and I signed up to learn more about their training, while looking at other options to determine what was best for our dog.
We went to orientation on April 27th at 7pm where we received a booklet explaining their method and had a chance to ask questions. As our dog's aggressiveness was getting worse, we decided to start implementing some of their exercises in their book. We also agreed to confirm our attendance originally for May 11th and after emailing Canine University that we were struggling, we were moved to the May 4th class and confirmed our attendance.
As our dog's behavior was escalating, we decided to contact another trainer that provided in-home service. We then emailed Canine University on May 4th that we would not be attending their classes and requested a partial refund. We received an email that they do not give out refunds and then they tried to convince us to go to the first class and then to private training. The cancellation policy on their website states: "Full refund if you notify us 48 hours prior to class start date. No refunds after the first class." We attended orientation and not a class. We asked where on their website the policy of no refunds after orientation was stated and have not received a response. If this business was confident in their training methods, they would operate differently and not be afraid to give customers refunds when no services have been rendered.
We went to orientation on April 27th at 7pm where we received a booklet explaining their method and had a chance to ask questions. As our dog's aggressiveness was getting worse, we decided to start implementing some of their exercises in their book. We also agreed to confirm our attendance originally for May 11th and after emailing Canine University that we were struggling, we were moved to the May 4th class and confirmed our attendance.
As our dog's behavior was escalating, we decided to contact another trainer that provided in-home service. We then emailed Canine University on May 4th that we would not be attending their classes and requested a partial refund. We received an email that they do not give out refunds and then they tried to convince us to go to the first class and then to private training. The cancellation policy on their website states: "Full refund if you notify us 48 hours prior to class start date. No refunds after the first class." We attended orientation and not a class. We asked where on their website the policy of no refunds after orientation was stated and have not received a response. If this business was confident in their training methods, they would operate differently and not be afraid to give customers refunds when no services have been rendered.
Information from the business
Canine University is a Professional dog training center in the greater Boston area, with classes and programs for all levels from puppy kindergarten to agility. Canine University also offers behavior consulting.
Welcome to Canine University. We are a professional dog training center in the greater Boston area, with classes and programs for all levels from puppy kindergarten to agility. All courses incorporate the use of Clicker Training, the most reliable and durable yet gentle method of teaching your dog to be a polite family member and much more.
