Pleasantly Surprised:
When I decided to remodel my kitchen I was very nervous because I'd heard so many horror stories about people getting screwed over in the process. So I took it really slow while researching companies. I found Case by hearing about and going to one of their seminars. They weren't super impressive at first but I decided to go with them because they seemed like the safest choice. Boy, am I glad I did. They made my kitchen GORGEOUS! The tile work is especially gorgeous. I highly recommend using this company if you are doing a kitchen remodel.
by Sassycat13 on June 06, 2011
Good work quality and timeliness, way over budget:
I'm currently using CASE for remodeling 800 sq ft of my house, including building a brand new roof, kitchen, master bedroom and bath, and deck. The construction quality and timeliness of the project have been OK. Our construction manager José and his crew do a pretty good job, but some of the subcontractors have left a bit to be desired. On the plus side, they at least showed up on time and got the work done (for the most part).
The financial side of the project is a completely different story. We were initially led to believe that this would be a fixed-bid contract with potentially a few change orders if they discovered things that needed to be fixed along the way. Well, as it turns out, despite the fact that we demolished half of the house and rebuilt from the ground up, there was still a tremendous amount of unexpected work. We are currently a whopping 30% over the contract amount and at change order #23. (I could have bought myself a very sweet car with the overages that we've had.)
During the initial discussion phase of the project, Cliff Zoch (who was the remodeling consultant we worked with) indicated that CASE really preferred to do fixed-bid contracts and pooh-poohed the "industry standard" practice of lowballing the inital contract to earn business and making back profit margins on change orders. Well, based on the progression of our project thus far, that is exactly what is happening to us.
We still have about 3 weeks left on our remodel, and I will update this once it is complete. I am also blogging my remodel at and I have a fairly comprehensive overview of our project at I have posted many pictures and I detail the joys and travails of our ongoing project, including interactions with various subcontractors.
by Peter on August 14, 2009