Castle Caretakers

Since 2008, Castle Caretakers has been providing Pet Sitting, In-home from Huntington Beach. Castle Caretakers has estimated annual revenues of $83,000.00 and also employs an estimated 2 employees.

Friends, please, beware. Sole Proprieter Doug Ridenour lost our beloved family cat. Not only did he lock her outside overnight (a declawed, strictly indoors cat), but when he realized it, he said he couldn't look for her because he didn't have a flashlight. Our neighborhood has coyotes, and he knew that. The next day, he was "too busy" to look for her, and 48 hours later, he still hadn't notified our family that she was missing. From 5000 miles away, we felt helpless. We asked him to PLEASE keep the patio door open so she could come back in, and, to put up flyers. My son arrived unannounced eight hours later to find the patio door locked, and no flyers up although I had designed and emailed one to him and he had promised to put them up after it "stopped raining." We later learned from neighbors that it had not been raining. Other excuses included that he was "overwhelmed" and "confused" because of all the pets under his care, that he didn't have thumb tacks or tape to put the flyers up, and that our cat was "probably locked in a closet" (he said this nonchalantly after she had been missing four days and needed meds. Besides the negligence, we never an apology. In fact, he's let us know that he "talked to someone" and is taking no responsibility for the loss of our beloved pet, although he advertises as a professional pet sitter and we paid him to keep our pets safe. Several weeks earlier, he failed to give meds to our other cat (we counted the pills -- he admitted it when confronted). We learned he is not bonded, nor is his business insured. We should have checked him out more throughly. We are destroyed over this senseless loss due to this man's negligence. Please don't make the same mistake we did.