Census Auto Repair & Sales

What a deceitfully horrible experience! I called last week to make an appointment to get a diagnostics for my car. I explained to the gentleman on the phone that I have a code reader at home, so I am not seeking someone who is going to attach a code reader to my car exclusively, but one that would look into what the cause of my problems was. The gentleman on the phone agreed and went into this whole dialogue about why you cannot solely rely on the code reader, etc., etc. After speaking with him, he appeared knowledgeable, I was comfortable, and I made an appointment for today May 19th at 9 am.

Here is when things went wrong. I showed up at the shop this morning at 8:30 am to check in for my appointment. The gentleman whose work shirt said Tay, said he could not find an appointment for me in their system. Tay then asks me what the problems were with my car. I explained to him, that after I come to a complete stop and then accelerate it feels like my car hesitates. Tay said, are there any dashboard lights on in your car. I said, no. Tay said well how do you know it is your engine. I said, I never stated that it was my engine. I have no idea what the cause may be. Then Tay says, so what you are saying is when you start your car up, you think the engine shifts more than normal? I said I did not mention that. I never said it occurs when I start my car up; I said when I accelerate it feels like it hesitates after coming to a complete start. I also never said, I thought it was the engine because I do not know.

Tay then says well if I put it on the machine and there are no lights on, the machine is going to pass it. I told Tay that I spoke to another gentleman on the phone and he said that a diagnostic included more than a coder reader and that I had a code reader at home. So there is no need to pay someone else for services that I can do myself at home. Tay said, okay and then started clicking someone on his computer. When he was finished, he looked up at me and said well I am not sure. If there are no lights on your dashboard, I do not understand why you would think it was your engine. At that point, Tay and Census could not do anything to service my car. I would not even feel comfortable with them washing and shining its tires.

Don't take your car here! Not only is Tay the only personnel there this morning clearly knowledgeable of cars, but more importantly he lacks the basic comprehension skills to engage in simple dialogue. You are taking about the car hesitating after you accelerate and in his mind that translated to the engine shifting after you put the key in the engine. Beware, sub-par shop. I can see how you could go here looking for your tires to be rotated, and then they come back and tell you that your need a head gasket.

KZ Auto Tech located at 4434 Suitland Rd in Suitland, MD services vehicles for Oil Change and Lube, AC and Heating Repair, Alignment, Alternator and Starter Repair, Auto Inspection, Auto Repair, Brake Repair, Clutch Repair, Cylinder and Block Repair, Diagnostic Services, Electrical Repair, Engine Repair, Fuel Injection Repair, Mufflers Repair, Radiator Repair, Retail Tire, Service Stations,...

At Census Auto Repair, we are focused on providing the Best services with the highest levels of customer satisfaction - we will do everything we can to meet your expectations. With a variety of offerings to choose from, we're sure you'll be happy working with us. Look around our website and if you have any comments or questions, please feel free to contact us. We hope to see you again! Check...

At Census Auto Repair & Sales, we pride ourselves on giving you an honest diagnostic and a quality repair. Our technicians have many years of experience and are well equipped to diagnose, service and repair all makes and models, foreign and domestic. No job is ever too big or too small. We offer FREE vehicle pick up and drop off within 10 Miles. Courtesy Shuttle Service Provided. Night Time /...