Big Mistake!:
I made the biggest mistake in choosing this company. The price was on the high side, but I thought since they were in business for so long they must be good right? WRONG. The night after the install the unit stopped working. The service tech that came out didn't know up from down, and had to call in the srv. mgr. He spent 3/4 of the time on the phone with other inexperienced techs. When it was finally fixed I was told this visit would be no charge...I hope so. I got a follow up call from the owner who sounded as if he was drunk, making me all kinds of promises and then proceeded to tell me his tech noticed I needed a new hot water heater soon. He tried to scare me into a new one with saying my basement would flood and ruin my new heater. My hot water heater is only 6 years old and is fine according to HORIZON that came out to check it. What a bunch of b@!%!**#t! I won't even bring Chud back to service the unit. Money Grubbers is how I would sum up CHUD.
by Rorchard on September 05, 2012