Classic Tile & Plaster Inc

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After much searching and quotes we chose Classic Tile for our pool work. Jerry came around and seemed professional taking notes and explaining everything we needed. We especially required some extra work to fill in and replace rotting spacer wood around the decking that he stated was an easy job and was not a problem on top of acid washing and having the pool re-plastered. Acid wash and plaster work was booked but they never turned up and then the excuses began, wind, rain etc etc delayed work with no communication unless initiated by ourselves. When they eventually arrived the plaster work was good but they never dealt with the spacer wood. Also the mastic around the pool had come away and left gaps. We were told this could be repaired for a further $700 after much debate about whose responsibility this was. They never returned calls and actively ignored calls as we used three different phones for them to accept calls after calling from the recognized number that they became accustomed to receiving. They threatend us with DA action should we withhold part payment due to incomplete work. Jerry magically lost his initial notes stating about the spacer work, Seth was a complete waste of space and only took me seriously after stating that I was an engineer who kind of knew a little about pressure and expansion.. Was promised a call from the owner which never came. All in all a take your money and run operation and that does little to instill customer confidence for recommendations or after market service. Their sub contractor on the other hand who look after the pool post service have been very good, just a shame they cannot take their customer care procedures on board for their own company. Very disappointing and frustrating and would not recommend as other companies were on par for the price.

I recently had Classic Tile & Plaster remodel my pool. I had planned on simply resurfacing with white plaster but ended up selecting blue granite PebbleSheen. Huge difference!. I now have the most beautiful blue water I could have imagined and practically maintenance free. If you call them be sure to ask for Jerry Reynolds. He was my sales rep and was a great help to me - start to finish.

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From the smallest residential pool to Olympic sized aquatic complexes, Classic Tile and Plaster has what it takes to create an attractive and inviting pool environment. In fact Classic Tile and Plasters' crews remodel about 10,000 swimming pools every year!Since 1953 the Adams family has been renovating commercial and residential swimming pools with the finest craftsmanship, quality materials...

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