Colonial Auto Group
6252 E Virginia Beach Blvd
NorfolkVA23502
Payment Methods: Visa, MasterCard, Discover
Open
- Sunday
- Closed
- Monday
- 9:00am-9:00pm
- Tuesday
- 9:00am-9:00pm
- Wednesday
- 9:00am-9:00pm
- Thursday
- 9:00am-9:00pm
- Friday
- 9:00am-9:00pm
- Saturday
- 9:00am-6:00pm
- Average Rating
- Total Reviews
- (67)
Recommended
0
Not Recommended
1
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Description
Rick Hendrick Chevrolet is a new and used Chevrolet dealer serving the greater Norfolk area
Member Reviews
Needs to learn the meaning of "Customer Service":
Officially OVER Rick Hendrick Chevrolet - Norfolk, Virginia's Collision Center and their inability to come through with the services THEY offered to me.
Been out of a car for nearly 2 months now. I have not requested faster services, only that they give me daily updates via email, as OFFERED by them to me on the paperwork I filled out.
I thought, "Awesome, I'll know exactly what's going on with my car at all times. That's excellent service." - - WRONG!
For weeks the only way I would get any information was to first call my insurance company and have them call the Collision Center to tell them to call me with information.
They have someone in their Customer Service Department who specifically handles their Customer Updates. As the company's most significant liaison between the customer and the services being done on their vehicles, you would think that they would make it known when they go on vacation or made a mistake on the (little) information they have sent to you.
Nope. Practically ALL of the information I have received at all has been because I took the initiative. I call to get information only to get a voicemail that they were out of town. Do you not have my email? Could you possibly have taken a few minutes to write an email to me (and all your customers - its really not that hard to send a mass email) saying, "Hey. I'm going out of town. If you have any questions, so-and-so is your go-to guy. Have a good holiday. Peace." Obviously more professionalism would be better, but you get the gist.
That's all it takes and that's awesome customer service. I didn't have to go fishing for information to find out that you weren't able to be reached (And neither was the person whom I was told to leave a voicemail for who never called me back).
And if you are going to finally send me an email with information, verify that the information you got was accurate. And if its not, again, I should not have to go fishing for information to find out that its not. A simple email along the likes of, "Hey, unfortunately the information I sent in my last email wasn't accurate. Let me fill you in on what's REALLY going on. Again, sorry for the mistake. Peace."
After calling my insurance company on at least 3 different occasions specifically to get information, 1 of them attempted to clearly convey to the collision center that I wanted DAILY updates VIA email (aka a ten-second exchange - again a service they OFFER) regardless of whether it was the same exact email or not. Over two weeks later, I've still only received 2-3 emails. I'm pretty sure more than 2-3 business days have passed in that time. But you know what, it was better than before. Props to my agent for trying at least. They're obviously beyond help at this point.
As someone who has worked in the customer service industry many a time as a sales associate, receptionist, or small business owner, I hold a high standard for my customer service because I know it simply isn't that hard. I highly recommend to this establishment that they either retrain their so-called "customer service department" or do some serious restaffing (oh hey, you're hiring? Cool, I'm looking for a job!)
Let me just emphasize for a second that never, at any point, have I called to say "I NEED MY CAR BACK NOW AND YOU BETTER HURRY UP OR ELSE!" Although sooner would definitely be better in my case, I understand that my unique situation has made it rather difficult to get things done.
Regardless, acquiring simple INFORMATION should not be difficult nor the SOLE responsibility of me. Especially when you have someone on your payroll with that specific duty.
Also, if you say you're going to call me back, it is in your best interest to do so (obviously). I don't mean 2 out of 3 calls or 1 out of 3 calls (which is my case) but ALL 3 out of 3 calls should be returned. Aka 100% of them.
Get with it guys. Seriously. It's not hard and I'm not asking for much.
Been out of a car for nearly 2 months now. I have not requested faster services, only that they give me daily updates via email, as OFFERED by them to me on the paperwork I filled out.
I thought, "Awesome, I'll know exactly what's going on with my car at all times. That's excellent service." - - WRONG!
For weeks the only way I would get any information was to first call my insurance company and have them call the Collision Center to tell them to call me with information.
They have someone in their Customer Service Department who specifically handles their Customer Updates. As the company's most significant liaison between the customer and the services being done on their vehicles, you would think that they would make it known when they go on vacation or made a mistake on the (little) information they have sent to you.
Nope. Practically ALL of the information I have received at all has been because I took the initiative. I call to get information only to get a voicemail that they were out of town. Do you not have my email? Could you possibly have taken a few minutes to write an email to me (and all your customers - its really not that hard to send a mass email) saying, "Hey. I'm going out of town. If you have any questions, so-and-so is your go-to guy. Have a good holiday. Peace." Obviously more professionalism would be better, but you get the gist.
That's all it takes and that's awesome customer service. I didn't have to go fishing for information to find out that you weren't able to be reached (And neither was the person whom I was told to leave a voicemail for who never called me back).
And if you are going to finally send me an email with information, verify that the information you got was accurate. And if its not, again, I should not have to go fishing for information to find out that its not. A simple email along the likes of, "Hey, unfortunately the information I sent in my last email wasn't accurate. Let me fill you in on what's REALLY going on. Again, sorry for the mistake. Peace."
After calling my insurance company on at least 3 different occasions specifically to get information, 1 of them attempted to clearly convey to the collision center that I wanted DAILY updates VIA email (aka a ten-second exchange - again a service they OFFER) regardless of whether it was the same exact email or not. Over two weeks later, I've still only received 2-3 emails. I'm pretty sure more than 2-3 business days have passed in that time. But you know what, it was better than before. Props to my agent for trying at least. They're obviously beyond help at this point.
As someone who has worked in the customer service industry many a time as a sales associate, receptionist, or small business owner, I hold a high standard for my customer service because I know it simply isn't that hard. I highly recommend to this establishment that they either retrain their so-called "customer service department" or do some serious restaffing (oh hey, you're hiring? Cool, I'm looking for a job!)
Let me just emphasize for a second that never, at any point, have I called to say "I NEED MY CAR BACK NOW AND YOU BETTER HURRY UP OR ELSE!" Although sooner would definitely be better in my case, I understand that my unique situation has made it rather difficult to get things done.
Regardless, acquiring simple INFORMATION should not be difficult nor the SOLE responsibility of me. Especially when you have someone on your payroll with that specific duty.
Also, if you say you're going to call me back, it is in your best interest to do so (obviously). I don't mean 2 out of 3 calls or 1 out of 3 calls (which is my case) but ALL 3 out of 3 calls should be returned. Aka 100% of them.
Get with it guys. Seriously. It's not hard and I'm not asking for much.
Information from the business
Rick Hendrick Chevrolet is a new and used Chevrolet dealer serving the greater Norfolk area
Founded in 1930 by Pretow Darden in downtown Norfolk, Colonial Chevrolet has grown to become the number one Chevrolet dealer in Tidewater for over 20 years. Darden, a former Mayor of Norfolk and Uncle a Governor of Virginia, founded the dealership on Colonial Avenue in Norfolk and in 1968 moved the dealership to it's present location on Virginia Beach Boulevard. Joshua Darden Jr. joined the...
Rick Hendricks Colonial Chevrolet is located at the address 6252 East Virginia Boulevard in Norfolk, Virginia 23502. Rick Hendricks Colonial Chevrolet specializes in Minivans, Domestic, Hybrids.
Rick Hendricks Colonial Chevrolet has an annual sales volume of 1M – 1,999,999. .For more information contact Mickey Yerigan, Sales Manager or go to www.hendrickauto.com
Rick Hendricks Colonial...
Rick Hendricks Colonial Chevrolet has an annual sales volume of 1M – 1,999,999. .For more information contact Mickey Yerigan, Sales Manager or go to www.hendrickauto.com
Rick Hendricks Colonial...
Formerly known as Colonial Chevrolet, Rick Hendrick Chevrolet is one of the best known Chevy dealerships in Virginia. In addition to our impressive inventory of new and used Chevy vehicles, you can also find a fully operational parts and service department and a state-of-the-art collision center at Rick Hendrick Chevrolet Norfolk as well.
