Bypass this company !!!!:
Owner is a derisive, condescending. small man suffering greatly from "Little Man Syndrome" and has a Jekyll/Hyde personality. Prior to traveling to his store, I telephoned & discussed with the owner the issue I was experiencing. At which time I stated I was not willing to reformat/wipe it clean until/unless I could move my files to a removable hard drive; I was assured that he would and could solve my issue without reformatting my hard drive, assuring me there was no reason to move/copy my files to another location. A few days later, I drove the 95 miles from my home to his shop. Immediately upon my arrival, without even powering up my computer, he stated that his solution would be to wipe it and start anew ... NOT what he had stated earlier. Since I was so far from home, plus the fact that I have in excess of one full terabyte of documents on my PC, I did not have the time to do a copy nor could I do one without a removable hard drive. No proffer was extended on his part to backup my files for me – even though he knew I was 95 miles from home. It’s a good thing gas is not as high as it has been … I am not happy that I drove 190 miles round trip to be told the opposite of what I was told via phone – but if gas was at it’s peak price, I would be furious and getting even vs giving a bad review. The really ironic thing is that while I was in his shop that day I planned to purchase two re-conditioned computers (1 laptop, one desktop and 1 monitor and keyboard for my daughter who is in college). This is one small business that lost $600+ that day. I do however highly recommend PC Professionals – just down from Computer Resource - at 7601 Three Notch Rd, Mobile AL 36619 251-289-9741. Within minutes after leaving Computer Resource, I was at PC Professionals, they stated they would copy all my files to another drive before they even began checking mine. Got a call 5 hours later that my issue had been resolved and all my files were intact. On picking it up – I was delighted to learn that the fee charged was MUCH LOWER that the fee would have been at Computer Resource. Win, win all around. Turned a negative into a positive and found a capable computer repair shop with fast turnaround time. I got another bonus that day – in addition to purchasing two systems for my daughter, I commissioned one of their “Gamer’s Special” to be custom built from PC Professionals. I am delighted with it and count it as one of the best computers I’ve ever owned.