Control Alt Delete
719 Sumner Ave
SpringfieldMA01108
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Description
Virus Removal, Laptop power jack and LCD Replacement, Laptop and Desktop and Server sale and support, Website Design, Network Consultant, XBOX & Playstation services also available
Member Reviews
Don't know what went wrong...:
I went to Control Alt Delete after reading all the great reviews and bought a refurbished laptop. I like to support local small businesses, and Tom seemed knowledgeable but condescending. I'm young-looking and female, and he kept calling me sweetheart until I asked him to stop and please use my name. Then he got quiet and angry. So that was awkward.
Then, the laptop was a lemon. The first time I brought it back, Tom said it had a spill. No one in my house had spilled anything on it to our knowledge, and we'd barely used it because we'd purchased it as a spare. But I'm far from perfect, and maybe it got a splash when I wasn't looking. I paid for the repairs and shrugged it off. It sat in storage for a while again.
When I pulled it out to use, the keyboard mostly worked, but the space bar was sticky. I took it back to Tom, who said I'd spilled something in it again. When I said I hadn't, and I just wanted to be done and return the computer to him, he lost his temper and started yelling at me. He said he knew about people like me, said I was trying to cheat him, and that he'd defend himself. I really don't know what happened here, especially given all the positive experiences everyone else has had. So, I hope my experience was just an outlier.
Then, the laptop was a lemon. The first time I brought it back, Tom said it had a spill. No one in my house had spilled anything on it to our knowledge, and we'd barely used it because we'd purchased it as a spare. But I'm far from perfect, and maybe it got a splash when I wasn't looking. I paid for the repairs and shrugged it off. It sat in storage for a while again.
When I pulled it out to use, the keyboard mostly worked, but the space bar was sticky. I took it back to Tom, who said I'd spilled something in it again. When I said I hadn't, and I just wanted to be done and return the computer to him, he lost his temper and started yelling at me. He said he knew about people like me, said I was trying to cheat him, and that he'd defend himself. I really don't know what happened here, especially given all the positive experiences everyone else has had. So, I hope my experience was just an outlier.
The best of the best in western mass. 20 plus years in Business. Cool:
We brought 2 laptops and 1 DELL tower which was hacked. Tom and Stephanie did an excellent job and gave us within two days. Everything is working fantastic. They might not be the cheapest BUT THE BEST.
Simply the best for our company. Thanks guys.:
Thank you Tom, Stephanie, Wilma, Steve for helping us out to set up our complicated network and showed us how all these things works. I highly recommend any other health care business that are looking for IT company. A+++. Good Luck guys.
Rude service:
Very insulted by Tom and there is no way I can believe they have this many people that are able to compliment this business
Information from the business
Most computers in need of software repair are caused by conflicts, viruses and corrupt files in your system's software. We offer a unique service that can restore your computer back to new condition in about an hour. We don't just put a band-aid on computer problems. We actually wipe the hard drive clean and reload a fresh copy of your Windows operating system. Computer repair professionals...
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Laptop power Jack Repair Virus Removal Complete Computer Restoration without Data Loss Data Recovery Wireless Network Setting Wireless Router configuration Website Design All laptop repair House Calls Microsoft Exchange Server setup MOSS 2007 setup Block
Laptop power Jack Repair Virus Removal Complete Computer Restoration without Data Loss Data Recovery Wireless Network Setting Wireless Router configuration Website Design All laptop repair House Calls Microsoft Exchange Server setup MOSS 2007 setup Block
Virus Removal, Laptop power jack and LCD Replacement, Laptop and Desktop and Server sale and support, Website Design, Network Consultant, XBOX & Playstation services also available
