C.R.I.S. Camera Services

This business provides photographic equipment repair and services.

My camera had been repaired by the manufacturer, but they left fingerprints behind the viewfinder making it difficult to take pictures. Then, they wouldn't fix it.
So I called C.R.I.S. Camera for assistance. The person on the phone was very helpful. When I took the camera in the store, they fixed it in a few moments at no charge! The manufacturer wanted $150. Thank you!

Two of the pins on my Cannon 50D bent a few days before I left on vacation. CRIS turned it around in 48hours on issue that traditionally would have taken a week to ten days. Great communication and Service!!!

My Canon Rebel XT had started messing up bad, auto focus did not work and sometimes shutter would not work at all. No repair shops in my area. I finally got a cheapo little digital to take regular shots, but missed my SLR. When I got around to looking online for repair shop, many would not take my camera -too old - no parts. I called C.R.I.S. and from the start - totally professional service. Quick repair, very reasonable cost, excellent packing to return...AND IT WORKS LIKE NEW!!

I am newly transferred to the Phoenix area by my company, advanced amateur photographer, and a discriminating consumer of the old school who will hold a company to the highest standards of performance and service.
I also happen to be a fair judge and will go out of my way to praise excellent service.

A call to the customer service department for a preliminary review and initial information about their services was a real turn-off.

The representative had no technical knowledge. She offered sloppy information, sounded like a kid, refused to put me in touch with a knowledgeable spokesperson, acted like they were in control of the entire transaction from beginning to end. The only thing that was missing was the chewing gum.

Later, a voice message to management went unanswered - possibly screened and deleted by the same employee.

Admittedly, this opinion is based on a first impression, but I consider first impressions crucial to a business relationship.

I believe this company is over-rated. It is regrettable that a major photographic manufacturer has awarded them the responsibility of being and authorized service center.

This company has failed my white glove test.

Upon further research, I was informed by a mature camera salesperson of at least two other expert camera repair establishments in town with long history in the business and great reputation which would probably be meeting and exceeding my exacting high standards.

J.P.

Digital Camera repair and service by factory authorized technicians. Sales and Distribution of Kyoritsu Test and Calibration Equipment. Third Party Logistics solutions. Sales and Distribution of Mercury battery adaptors such as the MR9.

Repair of photographic and video equipment of all kinds

The vision of C.R.I.S. is to add value to and invalidate the negative perception of aftermarket services for manufacturers and distributors of imaging products and their consumers.