Felt like we were taken advantage of:
Our dog had bloat and we were given an estimate of 2100 to 6500 for emergency surgery. We explained we were not willing to pay 6500 due to the dogs age and we were told they could work to our limit if we had one. We gave a limit of 2500 and were reassured after the surgery that it would be at the low end. At pick up we were charged $ 4000.00. When I inquired about it Dr Ross told us there is no way Dr Otto should have said that. I requested a refund of 1500.00 due to Dr Otto setting the expectation. We agreed to have a meeting to discuss and they never called back. Very dissatisfied with how this business handled the situation. They set an expectation and did not manage to it.
by Gregg on December 21, 2012