Lack of attention to detail:
This company charged more than any other company that we have used for getting our pool filter cleaned. The person who came out stated "we would have charged more if we had known it was under the deck". Yes, the filter is under the edge of the deck but it has to be pulled out anyway to clean it properly AND noone else ever complained. To top if off, he left the filter sitting on top of the backwash hose, so we had to cut 10' off to be able to use the hose. I called the company phone number to tell the owner why we would not call them again for service. The person who answered the phone said the owner "would probably not call back". Now I see why the BBB rates this company a B- Maybe it should be lower?
by Michele Woolman on August 13, 2009