Cupcake Diva Girl

Terrible Experience! I placed a special order with the owner of the store for cupcakes for an end-of-the-season cheerleader party. I explained in detail that we wanted blue and gold colored cupcakes with pom-poms and megaphones with the girl’ names on them. On Monday I called to ask that we pick them up 11am instead of 5pm that following Friday. On Friday we arrived at 12pm and to our surprise, the cupcakes were not finished! The young lady behind the counter looked stunned that we were they’re asking for our cupcakes and explained that they would be “finished” in 5 minutes if we could wait. When we finally got our hands on the order, they were all plain white iced and missing the pom-poms. When the owner (who took the order, though she denies it) was asked about the discrepancy in what was ordered vs. what was received, she tried to place blame on us for her not correctly writing down our request, not to mention that she thought she still had 5 more hours to work on them. The young lady that answered the phone and was supposed to change the time for our picking them up, finally admitted that she wrote the time change on the wrong order. No apologies were offered, and no effort was made to make us happy. I hate being lied to and with an attitude that made us feel as though we were the ones in the wrong. We will never spend another cent in that shop again…