Customer Come First African Braids Inc

Our authentic African hair braiding styles give you a sexy new look and a style that stands out. We specialize in all types of braiding, twists and extensions. Enjoy our gallery then give us a call to schedule your appointment.

| African hair braiding | African

Worst business experience of my life!!! I have been to this business 3 times and the first two were fine and even encouraged me to recommend it to others. The most recent and definitely last was absolutely awful. When my friend and I arrived the owner Grace said we were late for our sew-ins. I scheduled for 5 she had us down as 4. So instead of simply telling us to reschedule she said she could do it but had another customer coming. The owner had a stylist(the only other working there) start on my friends hair while I sat waiting on the couch for close to 3 hours! The owner who is a stylist and had done my hair on prior visits, watched TV and ate, making no move to do my hair. When her only other customer showed up at 7 she complained to her how customers show up late and throw off the schedule. Finally the other stylist paused half way through my friend's hair to start on me. Grace stopped working on her other client to sew hair onto my friend complaining how late it was. After my hair was braided down(now close to midnight) I told Grace I could reschedule for the completion of my hair so she could focus on my friend. I advised Grace that my friends' styling was for her birthday. Grace responded that she didn't mind staying late, she wouldn't rush and no one leaves her shop looking bad. Grace said I could pay her $60 for the hair the stylist braided down but she has kept the shop open until 5 in the morning and would gladly do my hair and wouldn't rush. Rush she did. It was after 4 in the morning when she rushed us out the door. She didn't cut,style nor flat iron my hair. When I looked at my hair later that morning, some of the tracks were already loose. There were lumps that were poking through the hair in the back that another person quickly pointed out to me. I called Grace with my concerns and she was immediately defensive and never apologized. She finally told me I could come in and she would look at it. When I arrived she claimed to not see any problems. I requested she just remove it as I didn't feel she would have the desire to fix it correctly. She quickly and roughly removed it. She still never apologized and lectured me that I was lucky she even agreed to see me at all. It's awful that a business that claims to put customers first would treat repeat customers so poorly.

If you are interested in spending 11 hours getting your hair done and still leaving unsatisfied then by all means schedule an appointment here. This was my second time here so while I wasn't completely surprised by the hours spent, the unprofessionalism and complete disregard for the customer was surprising. After waiting 11 hours (arrived at 5pm, left at 4am) of my time and $145, I still had to have my roommate do major damage control to my sew-in (which I expressed whole-heartedly to the stylist/owner was for my 30th birthday). Speaking of my roommate, after having her hair done she expressed her unhappiness with her hair and received no apology only a list of excuses and was blamed for the reason her hair turned out so terrible (tracks were showing, hair was not laying flat, and the style was juvenile). Grace, the owner showed no remorse or offered no solution even though she was adamant that no one would leave looking a hot mess. FAIL! My friend went back the next day to have Grace, the owner and stylist, remove her sew-in because she was so unhappy with the quality of work and didn't even ask for a refund. That is how AWFUL the sew-in was. Grace offered no apology and even had an attitude. Again, my friend spent $120 and in less than 12 hours had her sew-in removed and the owner did not even think once that an apology was warranted especially to someone who frequented her business twice before. I have seen people offered refunds for less and Grace couldn't or wouldn't offer a genuine apology. What I witnessed was not only completely unprofessional but definitely showed me that customers definitely do not come first at this establishment. CCFAB will not see another dime of my money.

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Our authentic African hair braiding styles give you a sexy new look and a style that stands out. We specialize in all types of braiding, twists and extensions. Enjoy our gallery then give us a call to schedule your appointment. | African hair braiding | African