Fantastic service and maintenance:
I have bought several high end Janome machines from this knowledgeable shop that has an in house repair person who is top drawer.
All the staff is well versed and friendly. I purchased here becuase I KNEW I could have the machines serviced properly and promptly here.
by Kaaren Hoback on October 24, 2010
Less than happy:
They sold us a machine that we've had nothing but problems with. Won't even sew a straight stitch without the bobbin casing spinning out and being hit and ruined by the needle. They perpetually have claimed operator error yet I've read online that many other uses have the same problem. They won't fix it and now refuse to deal with us because we "upset" one of their clerks while taking the machine in for it's 6th service. All of this and we've been able to finish maybe 2 garments in 3 years.
by JanomeSucks on September 27, 2010