D & S Cycle Supply

This company offers motorcycle parts, accessories and servicing.

Let me walk you through my experience with D&S so you can understand how I was defrauded by them. I have a medium sized Honda cruiser that got dropped off this summer (2014) by my friend in Oregon (who was storing the bike) because the bike wasn’t running well and then it was to beshipped out to me once D&S completely tuned it up and got the bike in a working and reliable condition. A month went by and I never heard from D&S so I kept calling and at first they said they were trying to figure it out. A week later I called again and they said they hadn’t gotten to it yet. So which one is it? My friend is also calling and getting the same run around. Weeks pass and I still hadn’t heard from them so I called and they said they’d be done very soon. Finally, the shipping company went to get it a little over a week later (well over 2 months from when it was dropped off) and the driver said it was taken all apart and in pieces. The shipping company nor the driver, nor my friend, were very happy about this. I was told they were still trying to figure out what the issue was. Well, I thought that was reasonable. Finally, after quite a while, I called and I was told it was the carbs. Did it really take over 2 months to figure that out and shouldn’t that have been the first thing you checked? Even after repeatedly telling them to call me when it was done so I could get the shipping company out there asap, I still never got a call. So I called and then they said they just finished changing the battery and tuning it up, etc. and I had the shipping company there a few days later and it was delivered to me 4 days after that. When I got it, the bike was not running. I thought the battery was dead even though a new battery shouldn’t have died after just 4 days. After I charged it and turned it on, the front left running light was dead. The signal was fine and I replaced the bulb and that wasn’t it so it was a wiring issue, but not anything simple that I could see. In addition, I would charge the battery, but after a very short time, I couldn’t start the bike up again. I found this out by it dying on me a couple miles from my place. I had to walk back with the bike (it’s a little hilly around here) and get my car and go to an auto parts store and get a new battery. The guy there looked at the battery that was in the bike and said it was really old and not in good shape and I told them about it being replaced in the shop and they said D&S definitely didn’t test or do anything with this battery. They also told me there might be something being wrong with the wiring system and to see someone about this. Next I take it up to a shop near me. They call me up and tell me my wiring system is in really bad shape and the stator and rectifier are shot and that is why it isn’t working. That makes sense. I asked how bad the wiring was and they said many of them were worn through and the connections were corroded, etc. I asked if it was obvious because I’d just had the bike in a shop in Oregon and they had pulled it apart. I was told it was very obvious and they can’t imagine how anyone working on this bike could have missed it. So now I’m very suspicious that work by D&S wasn’t done at all. I call D&S and talk to one of the mechanics and he says he will talk to the owner and call me back the next day. They never call, of course, and so I have to. At this point I should note that the owner from the beginning of our 30 plus minute talk was very hostile and I feel good about being patient and calm even when he was yelling. Here are the things he said and some of my responses: The owner tells me the bike was running perfectly after his mechanics cleaned the carbs and they never took it apart except for the carbs. The eyes of the driver of the shipping company say otherwise. The owner says he replaced the battery. That battery definitely wasn’t new or in good condition. The owner said he ran the bike every day. The shop here said that can’t be true because the bike isn’t starting or able to hold a charge. Then the owner tells me he was doing me a favor by keeping the bike for over 3 weeks after they repaired while waiting for me to pick it up. I had the bike picked up a few days after I had to call to find out it was done. Then he tells me he’s the only one who worked on it. Didn’t you just say your mechanics cleaned the carbs? I realize he keeps changing his story and he’s lying to me and I think he did too because he gets really hostile and starts lecturing me on running a business and how I’m nothing to him and how the money I paid him for this work is nothing compared to what he brings in every day and how customers like me are a problem because things go wrong and we blame the shop. It’s not like it’s been many months or a year later and I’m having these problems. I was having these problems from day one. I tell him this and he hangs up on me. I feel cheated. I don’t think he even worked on the bike at all and I guess I was an easy target since I’m in another state. At this point I’m making it a priority to let everyone know that the owner and his shop do not care about the customer or about doing the work asked and based on the other reviews I see I’m not the only one who has had a horrible experience.

Bikers make a bee-line for this motorcycle parts shop that also provides bike service and maintenance.

ATV and Motorcycle Service and Parts. Specializing in Servicing Honda, Yamaha, Suzuki, Polaris, Kawasaki, Husky, KTM, and Harley Davidson

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