Dale's Collision Repair
1912 Broadway St
San AntonioTX78215
Payment Methods: Visa, MasterCard
By Appointment
- Sunday
- By Appointment
- Monday
- 7:30am-6:00pm
- Tuesday
- 7:30am-6:00pm
- Wednesday
- 7:30am-6:00pm
- Thursday
- 7:30am-6:00pm
- Friday
- 7:30am-6:00pm
- Saturday
- By Appointment
- Average Rating
- Total Reviews
- (55)
Recommended
0
Not Recommended
1
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Description
Voted The BEST of San Antonio Collision repair 2012. Building lasting Relationships one customer at a time
Member Reviews
46 days and still waiting...:
I dropped my truck off on May 9th. The truck was to be repaired from the recent hail storm. Most of the damage was on the roof, front windshield, and sunroof. The insurance company decided to replace the whole roof.
A few days after the drop off date, I received a phone call stating that the roof they ordered, arrived damaged and they would need to order another on. The roof was on "back order" and wouldn't arrive until the 24th of May. I said ok, as there was not much I can do about that, but I questioned if that was even the case. Personally, I do not believe they even tried to order the roof until the few days after they had my truck. They then realized that the roof was on back order and tried to pass it off as the first roof "arrived damage." Again I don't know what happened for sure, just that now they wouldn't even be able to initiate repair until the 24th of May.
The 24th of May comes and goes. I haven’t heard any update from the collision shop. I give them a call to get an update around May 30th. They tell me that the repair is being started and the truck is in the "tear down process." It would be a couple of weeks. Again I question this. How long does it take to repair a vehicle? The vehicle for the most part only needs the roof replaced, and a few dents here and there. But again there isn't anything I can do except accept this and wait. The truck is now projected to be repaired by the second or third week of June.
Again, no update from the company. The second and third week arrive and I have not heard anything back. So once again, I the customer, have to contact them to get an update on my vehicle. They tell me it is still being repaired, and it will be completed the middle to end of the next week (week of 20th-24th).
This week comes and is almost over. I call them AGAIN on the 23rd (Thursday) and ask if the vehicle is finished. They tell me it is waiting on the sunroof to come in. They need the sunroof to arrive so they can put that on and the windshield and the roof inliner. They tell me they double checked and the sunroof is scheduled to arrive on this day (Thursday the 23rd). Once it arrives they will finish up the repair and it might be done on that day, or sometime on Friday.
The day comes and go's. I call them up again today on Friday the 24th. They tell me the sunroof did not arrive yesterday. It is supposed to arrive sometime today and they will try and finish up the truck and it MIGHT get finished today. If not they are closed on the weekend so it won't be done until Monday the 27th. If the truck is not completed until June 29th, that would mean they were repairing my truck for 49 days. 49 days!?!?
I asked them how come they told me they checked and the sunroof was still scheduled on time for delivery yesterday. And now they are telling me it isn't supposed to arrive until today? And most importantly, how come they had me drop off my truck on May 9th. And here we are almost 50 days later, and we are waiting for a sunroof? They person I spoke to had no answer for these questions. I asked to speak to a supervisor and he told me none were there and he would have one call me sometime later on today.
Since I have not received my truck back, I cannot speak on their level of quality in the repair. Hopefully there will not be any screw ups causing them to have my truck even longer. They need to seriously step back and take a look at their repair process.
What kind of repair shop repairs someone’s vehicle for almost two months? Why would you even accept the vehicle for repair, if you did not have the parts on hand and ready to go? Why would you still be ordering and waiting on parts almost 50 days after you scheduled for the customer to drop off the vehicle? Why do you not communicate the steps of repair to the customer and keep them in the loop on everything? How come a supervisor is not present to handle the customer’s complaints and concerns? And why on earth would you find an almost 2 month repair acceptable?
A few days after the drop off date, I received a phone call stating that the roof they ordered, arrived damaged and they would need to order another on. The roof was on "back order" and wouldn't arrive until the 24th of May. I said ok, as there was not much I can do about that, but I questioned if that was even the case. Personally, I do not believe they even tried to order the roof until the few days after they had my truck. They then realized that the roof was on back order and tried to pass it off as the first roof "arrived damage." Again I don't know what happened for sure, just that now they wouldn't even be able to initiate repair until the 24th of May.
The 24th of May comes and goes. I haven’t heard any update from the collision shop. I give them a call to get an update around May 30th. They tell me that the repair is being started and the truck is in the "tear down process." It would be a couple of weeks. Again I question this. How long does it take to repair a vehicle? The vehicle for the most part only needs the roof replaced, and a few dents here and there. But again there isn't anything I can do except accept this and wait. The truck is now projected to be repaired by the second or third week of June.
Again, no update from the company. The second and third week arrive and I have not heard anything back. So once again, I the customer, have to contact them to get an update on my vehicle. They tell me it is still being repaired, and it will be completed the middle to end of the next week (week of 20th-24th).
This week comes and is almost over. I call them AGAIN on the 23rd (Thursday) and ask if the vehicle is finished. They tell me it is waiting on the sunroof to come in. They need the sunroof to arrive so they can put that on and the windshield and the roof inliner. They tell me they double checked and the sunroof is scheduled to arrive on this day (Thursday the 23rd). Once it arrives they will finish up the repair and it might be done on that day, or sometime on Friday.
The day comes and go's. I call them up again today on Friday the 24th. They tell me the sunroof did not arrive yesterday. It is supposed to arrive sometime today and they will try and finish up the truck and it MIGHT get finished today. If not they are closed on the weekend so it won't be done until Monday the 27th. If the truck is not completed until June 29th, that would mean they were repairing my truck for 49 days. 49 days!?!?
I asked them how come they told me they checked and the sunroof was still scheduled on time for delivery yesterday. And now they are telling me it isn't supposed to arrive until today? And most importantly, how come they had me drop off my truck on May 9th. And here we are almost 50 days later, and we are waiting for a sunroof? They person I spoke to had no answer for these questions. I asked to speak to a supervisor and he told me none were there and he would have one call me sometime later on today.
Since I have not received my truck back, I cannot speak on their level of quality in the repair. Hopefully there will not be any screw ups causing them to have my truck even longer. They need to seriously step back and take a look at their repair process.
What kind of repair shop repairs someone’s vehicle for almost two months? Why would you even accept the vehicle for repair, if you did not have the parts on hand and ready to go? Why would you still be ordering and waiting on parts almost 50 days after you scheduled for the customer to drop off the vehicle? Why do you not communicate the steps of repair to the customer and keep them in the loop on everything? How come a supervisor is not present to handle the customer’s complaints and concerns? And why on earth would you find an almost 2 month repair acceptable?
Take it STRAIGHT to Dale's!:
Five Stars is not enough to rate the job Dale Tabaka and his team do to vehicles! He has worked on three vehicles for me, and the craftsmanship and attention to detail he provides are nothing short of outstanding! More importantly than how great it looks on the outside, you can rest assured that the quality of work done on the INSIDE will be done right – it will be SAFE for you and your family, not just a slick makeover job. Dale has invested in the equipment to make sure the repairs are RIGHT – and has his staff trained in how to use all of it. Dale is a true dedicated craftsman with impeccable integrity and honor. It is hard to find people today that still have this dedication to service, and on a scale of 1-5 stars, Dale’s Collision gets a 10 from me! Check this story on Dale done by a local TV station and you’ll agree!
Editorial Reviews
Editorial review from Citysearch:
If you want it done right, go to Dale's. Aside from amazing automotive work, at Dale's they go out of their way to see that you are taken care of. I work a hectic schedule and have little time to handle personnel business, so rather then making time Dale just had my car dropped off at my house. Outstanding customer service. I would recommend Dale's to anyone... Thanks..
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Dale's Collision Repair makes it easy for you to get your car repaired after an accident by combining expert craftsmanship and excellent customer service in perfect harmony. Since 1989 we've been the number one choice for thousands In Texas. We work for you and will work with your insurance company to restore your vehicle back to pre-accident condition. You have the right...
Dale's Collision Repair makes it easy for you to get your car repaired after an accident by combining expert craftsmanship and excellent customer service in perfect harmony. Since 1989 we've been the number one choice for thousands In Texas. We work for you and will work with your insurance company to restore your vehicle back to pre-accident condition. You have the right...
Dale's Collision Repair makes it easy for you to get your car repaired after an accident by combining expert craftsmanship and excellent customer service in perfect harmony. Since 1989 we've been the number one choice for thousands In Texas. We work for you and will work with your insurance company to restore your vehicle back to pre-accident condition. You have the right to choose where your...
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