Daltons Cherrywood Kennel And Grooming
780 Grafton St
ShrewsburyMA01545
Payment Methods: Debit
Closed
- Sunday
- 3:00pm-5:00pm
- Monday
- 7:00am-6:00pm
- Tuesday
- 7:00am-6:00pm
- Wednesday
- 7:00am-6:00pm
- Thursday
- 7:00am-6:00pm
- Friday
- 7:00am-6:00pm
- Saturday
- 8:00am-5:00pm
- Average Rating
- Total Reviews
- (9)
Recommended
0
Not Recommended
1
Open Map
Description
"A Family Tradition spanning more than 50 Years and 4 generations" Our large supervised fields make just one difference for a pleasant vacation.
Member Reviews
Don't leave your pet with these people...:
If I could give this place 0 stars, I would. That is how terrible their customer service is.
My family's golden has had to go to Dalton's kennel a couple times due to us leaving on family vacations (never our first choice, trust me). The people working there always would say things about how our dog was not "clean" enough, etc, but our dog spends a lot of time up at our cabin running around the forest, so he is not a perfectly clean show dog. However, he is not gross or filthy by any means - he is a happy dog.
This weekend we picked him up and was greeted by a worker with a serious attitude problem. We did not want our dog in the pick up room unrestrained with another dog in the room, as ours is quite protective. When it was mentioned that we wanted our dog on a leash the worker said, "why?... he does fine with dogs". We know, but we know him better than you.
It then came time to pay the bill. Upon learning that the bill was $100.00+ what they originally said the total was, the worker quickly became aggravated and said "I knew this would be a problem" with a KILLER eye roll and sigh. Upon saying that we were never given a receipt at the drop off time, the worker became even more aggravated and kept saying "there is nothing I can do, I am the one in charge, the owner is gone.. there is nothing I can do". If the owner is gone and you can not do anything, then why not call the owner? If you can not do anything, then you are not "in charge".
The worker got so agitated that being in that room was just unbearable. The worker was rude. The worker was told that she was being rude. There was no apology, just humphs, grunts, sighs, eye rolls, and her yelling. Totally unprofessional and unnecessary.
Need I add that later in the day we received a phone call from the owner who greeted us on the phone by saying, "I hear that you had some terrible things to say about me today?", when we never once said anything negative about the owner. Terrible customer service.
They may treat the dogs well, who knows... we cant see them with the dogs. But we do know that they treat their customers terribly, and we aren't the only ones.
DALTON CURRENTLY HAS AN "F" RATING BY THE BETTER BUSINESS BUREAU (BBB). Do not give them your business, there are far better places in Shrewsbury and surrounding towns. Don't waste your time or your money. If you love your animal, you wont leave them with people who don't know how to handle their aggression. God forbid they take it out on your pet.
My family's golden has had to go to Dalton's kennel a couple times due to us leaving on family vacations (never our first choice, trust me). The people working there always would say things about how our dog was not "clean" enough, etc, but our dog spends a lot of time up at our cabin running around the forest, so he is not a perfectly clean show dog. However, he is not gross or filthy by any means - he is a happy dog.
This weekend we picked him up and was greeted by a worker with a serious attitude problem. We did not want our dog in the pick up room unrestrained with another dog in the room, as ours is quite protective. When it was mentioned that we wanted our dog on a leash the worker said, "why?... he does fine with dogs". We know, but we know him better than you.
It then came time to pay the bill. Upon learning that the bill was $100.00+ what they originally said the total was, the worker quickly became aggravated and said "I knew this would be a problem" with a KILLER eye roll and sigh. Upon saying that we were never given a receipt at the drop off time, the worker became even more aggravated and kept saying "there is nothing I can do, I am the one in charge, the owner is gone.. there is nothing I can do". If the owner is gone and you can not do anything, then why not call the owner? If you can not do anything, then you are not "in charge".
The worker got so agitated that being in that room was just unbearable. The worker was rude. The worker was told that she was being rude. There was no apology, just humphs, grunts, sighs, eye rolls, and her yelling. Totally unprofessional and unnecessary.
Need I add that later in the day we received a phone call from the owner who greeted us on the phone by saying, "I hear that you had some terrible things to say about me today?", when we never once said anything negative about the owner. Terrible customer service.
They may treat the dogs well, who knows... we cant see them with the dogs. But we do know that they treat their customers terribly, and we aren't the only ones.
DALTON CURRENTLY HAS AN "F" RATING BY THE BETTER BUSINESS BUREAU (BBB). Do not give them your business, there are far better places in Shrewsbury and surrounding towns. Don't waste your time or your money. If you love your animal, you wont leave them with people who don't know how to handle their aggression. God forbid they take it out on your pet.
Information from the business
Boarding170010attr:pet day care170100attr:grooming salon268518attr:daycaregrooming
It all started in Grafton Ma. in 1962. Like so many pioneers in their respected fields, Dorothy Dalton is self taught, learning from experience and the love of animals. Unknowingly Dorothy began her career by grooming her own miniature poodle. Soon she was grooming her friends and neighbors pets. The response was so overwhelming the Daltons converted their garage into a full service grooming...
