Dancer's Image

Bloch

My sister and mother first walk into this location to get dance shoes for my sister's school play. My sister comes back home with $74.00 dance shoes. Mind you mother is very upset for having to pay so much dance shoes that she has me look up other shoes online. I come to find the exact same pair for $52.00 including shipping on a popular trusted dance website. They go back to the store to get a refund, and my mother comes back home very furious with a piece of paper that states store credit of $74.00. My mother says what am I suppose to do with this? She is so upset with their whole system/policy that states no refunds. My mother refused to go back to this store and my sister asked me to go back. I went to this store, mind you this is the 3rd time back to this store in the same week. I get to speak to owner, who is a older woman, who begins to speak down to me in a very rude manner. Im a college student that doesnt take any of this attitude and just wants to get the shoes and get out. I explained to the owner the situation, and she states. "So what do you want me to do?" We are obviously forced to spend this ridiculous store credit, of course we are back to get these overly priced dance shoes. She asks for the shoe size, and comes back with the shoes. And right before we leave my sister sees that the size is too big. I tell the owner that its the wrong size, and she becomes very snappy and angrily responds, "Well dont you know dance sizes are different!!! She told me the wrong size!! I respond, "We are not dance professionals and have never purchased dance shoes before, stop being so rude" She never apologized and just brought a smaller size. My sister tried it on and it fit finally. Afterwards she basically rushed us out of her store and walk away. I have never been so disrespected, and dissatisfied with such bad customer service in my life. I would never return to this store again. Bad service = bad reviews

PROS: NOTHING

CONS: RUDE SERVICE BY OWNER, OVERPRICED EVERYTHING

Dancer's Image is proud to celebrate 20 years of servicing the Massachusetts Dance Community. We are honored to help dancers find the right tools they need to make their dance dreams come true. Our experienced staff is versatile in all dance forms and can help you to find the best affordable product you are searching for. Every dancer needs nurturing and support. We help make your dancing the...

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