Dean's Stove & Spa Inc

Dean's Stove & Spa, LLC offers the sale, service, and repair of stoves, fireplaces, inserts, and outdoor furniture.

I purchased a $5,000 Fireplace Xtrordinair wood insert from Dean's Stove in January 2015. I also purchased a service contract to reduce our fears of something going wrong with such an expensive item. In November 2015, the rheostat (controller for the fan) burned out. I called Dean's to setup a warranty repair for the rheostat. It took about 2 weeks to get someone to come to my house and they charged me $150 ($80 trip charge + $60 labor + tax) to fix this warranty item that I had for less than a year. They NEVER mentioned in several phone calls that I would be charged anything for them to come out and replace the rheostat. This is a $40 part and about 10 minutes of labor. If I knew they would charge me $150, I would have purchased the part for $40 and replaced it myself. I called Dean's everyday for a week to resolve this matter and all I got was "we are not going to refund your money." I also left 3 messages on Dean's personal voicemail and he never called me back. I even asked some of the store employees (Deana, Marilyn, Jim & Samantha) when they see him to have him call me and I still never received a call. I would expect better service from a large company especially when spending so much money there.

We've had wood stoves at different times over the past 30 years. Each time, there has been the need for modifications to the house in order to have a safe operation. When Dean's has pointed out problems in the past....you have to watch your own emotions because it would be easy to blame them.....and say...you should have told me then., etc. That's just not fair. Dean's has been straight with us every time. Yes, rescheduling happens...but this is basically a construction project of sorts and it's not delivering a pizza. Anyway, Dean, Dena and everyone we've dealt with over the years have been top shelf. These are good people. The detailed hate I'm reading does not jive with my experience. Happy customers are happy and get on with life. The venomous stuff I'm reading does not fit with the human beings I've come to know over many years.

Largest Hearth showroom on the east coast.

*New England's Largest Hearth Shop *Fabulous Showroom *Incredible Selection of Brand Name Products *Please Visit Our Web Site for More Information

Dean's Stove & Spa, Llc is located at the address 120 W Main St in Plantsville, Connecticut 06479. They can be contacted via phone at (860) 621-5311 for pricing, hours and directions. Dean's Stove & Spa, Llc specializes in Commercial Equipment, Coolers, Furnaces.

Dean's Stove & Spa, Llc has an annual sales volume of 1M – 1,999,999. . For more information contact Dean Michanczyk, Owner or go to...

Sales and Service for wood stoves, pellet stoves, fireplace inserts, gas fireplaces, spas, hot tubs and saunas