Doctors On Sight

My personal experience has certainly been an unfavorable one here at this location. I came into Doctor's On Sight (DOS) in Waldorf Maryland for a frame adjustment several weeks ago (June 2011). I brought two glasses in for a frame adjustment which had been previously purchased in Manhattan New York at a high-end boutique each totaling a little over $400.00 (Frames, Per-Script, Non-scratch, Polarized - the works!). The first pair being Channel's, and the second being Christian Dior's.

The woman/tech who adjusted my frame was nice and appeared to know her job well. However, within 7 minutes my Christian Dior's which had only been worn three times (due to the sliding off my face) were SNAPPED towards the end of the right ear piece. The tech was stunned, shocked, and could not believe that this had happened. The tech expressed that the last time this had happened was five year ago and she just felt terrible, at one point I was consoling her (go figure...but I really did feel bad for her).

The tech quickly engaged her manager who worked over the next 2 1/2 weeks to see if her regional manager would replace them. To my dismay they declined because their position was that they have a posted sign that states they are not responsible for damages done to frames. I do not recall seeing it when I came in, but this is their policy.

While I understand their policy and as a business owner myself respect the liability they are trying to avoid, as a potential client (no-longer) I must now replace a pair of glasses that are discontinued and very difficult to find. Now I did find a pair on Amazon for $189.00 which isn't a great deal of change to assign to an overhead expense account when you are trying to do the right thing even when your policy says it's not necessary -- but that's just me I guess.

They declined to take that road and expressed the possibility of giving me a "deep discount" on one of their pairs. Don't mean to be rude but they have NOTHING close to the quality you would find on Lexington Ave in New York City. Plain and simple I was taught "never to pass up an opportunity to do the right thing."

Here is the goal and message I am trying to send in writing this review:

1.) Take your business to Lens Crafter's or Weinstein and Associates next to Red Robin in Waldorf Maryland. They also have heated frame equipment available and may also have a similar policy but now you know (DOS) could care less if they break your glasses. Guess I took one for the team.

2.) Bad business affects more than just your bottom line, it also affects your reputation. Business Owner's 101: Reputation is TIMELESS.

3.) What goes around, inevitably comes around. Tell me, what business owner/ regional manager wants payback in a down economy? Hummm....let's see....NOBODY?????

4.) Finally, as a business owner/CEO even if I was wrong -- I believe we always have a choice; an opportunity to make it right. Common decency should never be an afterthought. I realize that many will not agree with me and that's fine, they are not the ones $400.00 or now $189.00 short.

In Conclusion:

Be aware of store policies and when you are treated like a "non-factor"....write a review and let everyone know about it. The full names of those employees at Doctor's On Sight at Waldorf Maryland are withheld because they did their best to accommodate my unfortunate situation, however had I been given access to the regional manger or decision makers name, it would have been listed below in bold red letters! But like I said, what goes around comes around....hope this review helps someone out there.

Cheers!

Learn more about Eye Doctors, Optometrists, Eyeglasses, with treatment options available at Doctors On Sight Eye Care in the Metro DC Area serving Bowie, California MD, Waldorf, Germantown, Tysons Corner. Visit our website to find out whether you are a175571ATTR:CONTACT LENSEMEDICAREPHYSICIANS & SURGEONS OPTOMETRISTS