Earth Salon & Spa
7130 Avenida Encinas 104-105
CarlsbadCA92011
Payment Methods: Visa, MasterCard, American Express, Discover
Closed
- Sunday
- 10:00am-6:00pm
- Monday
- 9:00am-8:00pm
- Tuesday
- 8:00am-8:00pm
- Wednesday
- 8:00am-8:00pm
- Thursday
- 8:00am-8:00pm
- Friday
- 8:00am-8:00pm
- Saturday
- 8:00am-6:00pm
- Average Rating
- Total Reviews
- (7)
Recommended
0
Not Recommended
0
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Description
Since 2004 the company has been providing Beauty Shops.
Tips
Products:
The salon uses Aveda hair care products.
Facials:
Focus on diminishing fine lines, puffiness and dark circles in the delicate eye area.
Member Reviews
Worst Hair Experience... Ever:
I got a terrible color and cut from stylist Sergio at Earth Salon in Encinitas. Dark roots, and the cut drooped around my face, impossible to style. It was so bad that two stylists at different salons couldn't believe their eyes.
When I returned to have it "redone" Sergio was rude and defensive. No warm and fuzzies, not even a "please sit down". He agreed to redo the color, then argued with me about the cut, with a salon full of customers watching.
He became exasperated, at one point flicking my hair, saying sarcastically "you can't come in here without styling your hair and expect me to fix it!" I was then marched to the front desk and offered another stylist, or a refund, because he didn't want to deal with it anymore.
I was shaken at this sudden, aggressive confrontation. The manager Melanie didn't care. I was not taken to one side and ask what had happened. I had to discuss things with her in front of 2 giggling employees, and 2 customers. Melanie coldly informed me nothing like this had ever happened before, refunded my money, and then ignored me as she dealt with another customer.
In the end, I got my refund. I also left in tears after being publicly humiliated. The next day I called and spoke with the owner Eric, about my experience. He said I'd been given my money back, so what else did I want? He defended his arrogant stylist, and rude manager, rather than believing his customer. Even though he wasn't there. At the end of the call he said "have a nice life".
The owner forgot that one unhappy customer touches 100 more. Hence this glowing review. Should you have a problem with their services, the staff are right, not the customer. You may get your money back, but you'll go through hell in the process.
On a final note: this expensive salon does not stretch to having a break room for the staff. So while your hair is being cut, 8 staff members cram into a tiny open alcove 4 feet away, talking loudly while they have their lunch. Really relaxing.
When I returned to have it "redone" Sergio was rude and defensive. No warm and fuzzies, not even a "please sit down". He agreed to redo the color, then argued with me about the cut, with a salon full of customers watching.
He became exasperated, at one point flicking my hair, saying sarcastically "you can't come in here without styling your hair and expect me to fix it!" I was then marched to the front desk and offered another stylist, or a refund, because he didn't want to deal with it anymore.
I was shaken at this sudden, aggressive confrontation. The manager Melanie didn't care. I was not taken to one side and ask what had happened. I had to discuss things with her in front of 2 giggling employees, and 2 customers. Melanie coldly informed me nothing like this had ever happened before, refunded my money, and then ignored me as she dealt with another customer.
In the end, I got my refund. I also left in tears after being publicly humiliated. The next day I called and spoke with the owner Eric, about my experience. He said I'd been given my money back, so what else did I want? He defended his arrogant stylist, and rude manager, rather than believing his customer. Even though he wasn't there. At the end of the call he said "have a nice life".
The owner forgot that one unhappy customer touches 100 more. Hence this glowing review. Should you have a problem with their services, the staff are right, not the customer. You may get your money back, but you'll go through hell in the process.
On a final note: this expensive salon does not stretch to having a break room for the staff. So while your hair is being cut, 8 staff members cram into a tiny open alcove 4 feet away, talking loudly while they have their lunch. Really relaxing.
Editorial Reviews
Editorial Review:
Full service spa and salon exclusively uses Aveda products.
Information from the business
Full service spa and salon exclusively uses Aveda products.
Our goal was to build not just a salon and spa but an experience. Our complete attention is on our guests. We offer a different atmosphere than most salons. Relax; let us pamper you with a complementary head, neck, and shoulder massage or a make up touch up.
We are the premier Carlsbad, California Aveda Hair Salon & Spa. We offer full Aveda hair salon services such as hair cuts, color, highlights and waxing and Aveda spa services such as massage, facials, manicures and pedicures. Gift certificates available in-store, by phone and online. Beauty is as Beauty Does.
