Rude and unprofessional:
Twice I had a bad experience with the people there. The first time was last year when I called the morning my cake was to be ready and I was scoffed at and told because of the snow they didn't bake anything. If I hadn't called, I wouldn't have found out til I went there. There was no apology and she was actually annoyed with me for wanting the retirement cake as ordered. Shop Rite came to the rescue. This time, the lady who took my order was completely rude and wouldn't even discuss with me my idea for the top of the cake. She just kept repeating over and over, "I can't do that". I wanted a large number on the cake, no writing, just a number. This time Stop and Shop came to the rescue and took the time to discuss what I wanted on the cake. It was one of the best cakes I ever tasted! I think Easton Baking is resting on their laurels.
by Teeli on March 10, 2015