Eclipse Heating & Cooling Llc

Since 1918
93 years in business
It's Hard To Stop A Trane|It's Time To Get Comfortable|It's Hard To Stop A Trane."|It's Hard To Stop A Thane."

In January we contacted Eclipse to have them look at our furnace that was not working properly. We had, had Eclipse work on our furnace two years prior and asked for the same technician we had, had before. We were then informed he no longer worked there. On January 29th, 2013 a technician arrived at our house a half an hour later than the time slot we were told. He was very unprofessional making comments about getting his girlfriend pregnant and other various non furnace related comments. My husband watched him the entire time and witnessed him take the pump apart, set the pieces on the dirty ground and then reassemble the pump without cleaning the pieces first. After putting the pump back together he concluded the pump had seized and needed to be replaced. We then asked when that could happen. He told us he believed that there was a pump back at the shop in Hermiston and said he may be able to go get the pump and install it later in the day if it was the correct pump. We paid $135 for his “inspection”. We never heard from him after that until about a week later when my husband called him. We wanted to get our furnace up and running because we have an 8 month old son living in the home. He said the pump they had would not work and he would go ahead and order one for us and they would have it in a day or two...we never heard from them until my husband again called almost 4 weeks from the first meeting to figure out what was going on. On February 20th at 11:40am he called and asked what was going on and wanted to see if the pump had even been ordered. The receptionist wasn’t sure and said she’d call him right back once she knew what was going on....he never heard back from her. He again called on the 20th at 4:31pm and got a different receptionist and asked the same questions and was given the same answer. That they’d call right back, and they never did. He then had almost given up on them and called one last time. On Thursday at 10:26am he called Eclipse and was told the same thing but, this time the receptionist actually called back at 10:31am and said that they would send the owner out the next day on February 22nd between 3 and 4pm and get it taken care of. My husband took half a day off to be at the house when the owner arrived. We waited until 4:35pm and then called the shop to see where he was. The receptionist told us as she had so many times before that she would call him and find out and then call us right back. We had not heard by 4:55pm so decided to call one last time. This time when we called we didn’t get a receptionist...we got their answering machine because they were closed It has been 5 days since they were supposed to install the pump and haven’t even given us a phone call to apologize or let us know what happened. I have never had such AWFUL customer service in all my life. So completely unprofessional. Thank god we have a wood stove in our home or this would have been far worse. My husband lost a half a day of pay and I have had to remove our child from the home during the day because it is far too cold. We contacted a different company on Monday the 25th, they came out to our home, they were on time, they diagnosed the problem, they ordered the correct pump and they installed it 3 days later. It only took them 4 days, it took Eclipse 24 days of jerking us around and they accomplished nothing!

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Eclipse Heating and Cooling is located at the address 80907 N Highway 395 in Hermiston, Oregon 97838. They can be contacted via phone at (541) 564-1031 for pricing, hours and directions. Eclipse Heating and Cooling specializes in Air Conditioners, Commercial Equipment, Water Heaters.

Eclipse Heating and Cooling has an annual sales volume of 1M – 1,999,999. .For more information contact Michael...

Hermiston, Tri-Cities & surrounding areas, we are a family-owned and operated business dedicated to providing the highest level of quality in all HVAC services. With the latest, most advanced HVAC equipment and a highly experienced staff, we have the tools to handle any task, big or small, residential or commercial. Our commitment is to creating long-term relationships with our clients by...