Ed Pawlack Tile

Whol & Ret Ceramic Tile Floor panel, Carpeting, Wood flooring, Linoleum, Rubber flooring, Stone or tile flooring, Vinyl flooring, Knotted carpeting, Tufted carpeting, Laminate flooring, Outdoor carpeting, Flooring joists, Carpet pads, Cork flooring, Duckboards, Tile spacers, Access flooring

Ed Pawlack do have a great selection of tiles, but over priced. After 4 visits to their store, I have to say their customer support, feedback, and turnaround times are VERY LACKING. The tiles I ordered did not come in on time and I had to reschedule my tile setting person. They got the tiles in the next day, claiming my purchase order slipped through the cracks. Pete was the sales person and Ed is the owner, both pretty much shrugged off responsibility and say "this just happens and they have no control over this." I was appalled at the lack of responsibility and customer satisfaction commitment on their part, especially from the owner. On another occassion when I had to return tiles purchased from them, they charge a hefty 30% restock fee (within 30 days of purchase) and they could not provide feedback as to the return status 7 days later (again I had tile setter in and had to give them a decision).

On both occassions they provided absolutely no proactive feedback (when they said they would call to give me status updates). I had to call them and they didn't know what was going on with my orders until they checked.

I will never shop hear again nor advise anybody to do so, unless you do not care about customer support when something goes wrong. These guys plainly do not care about customer service, are very defensive when you approach them about their lack of service, and are just plain idiots when it comes to running a business.

Frankly, I am surprised they stayed in business this long. In chatting with the owner on my first visit, he mentioned sales have really slowed down since the economic downturn, but I think it may have to do with their lack of care and concern for the customer, rather than more to the economy.

049940attr:showersceramicmarbleporcelain

Ed Pawlack Tile Inc is located at the address 601 W Lambert rd Ste A in Brea, California 92821. They can be contacted via phone at (714) 529-2364 for pricing, hours and directions.

Ed Pawlack Tile Inc has an annual sales volume of 2M – 4,999,999. .For more information contact Carol Bates, Information Technology Manager or go to www.edpawlacktile.com

Ed Pawlack Tile Inc provides Custom Design,...

Ed Pawlack Tiles is Southern California’s premier source for quality tiles and stones for every type of home or office remod...el or new construction. For over 70 years we have provided a consistently high quality of customer service and top of the line products for our customers. Our expertly trained staff is dedicated to helping you achieve that exquisite look in your home, from the kitchen...

Ed Pawlack Tile offers a range of flooring products that includes tiles and natural stone. The company has been in operation since 1938. It offers glass tiles in a variety of designs and styles from Oceanside Glasstile. The company provides engraving and granite fabrication services. It also offers a selection of mosaic borders and hand-painted stone tiles. Ed Pawlack Tile maintains a showroom...