Ella Nail Spa

Manicuring & Pedicuring
Manicuring & Pedicuring

I had an appointment Thursday morning at 10am for a full set of lashes. I arrived at 9:45 and had to wait in my car until the first employee arrived to open the doors at 10am. I then went in and told the lady I was there for a set of lashes. I was told “Jenny” was running late but should be here any minute. A few moments later another customer came in and said she was there for an appointment with Jenny at 10am. Finally Jenny arrived 15 minutes late. I was told she “double booked” herself and she would not be able to take me. I took a day off of work and have wasted the past half hour waiting and all she can say is I don’t know how this happened. This is the 2nd time this has happened and they brush it off like it’s no big deal. Apparently Jenny doesn’t know how to use pencil and paper to schedule appointments or how to tell time. You don’t come running in the door of a business with customers waiting for you all disheveled and 15 minutes late. I will never spend another dime in this place. I was not offered another appointment for later in the day, no discount, nothing! This is a poor excuse for a business!