Enterprise Rent-A-Car
1710 Highway 130
Franklin ParkNJ08823
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Member Reviews
Do not rent from this company. They charge fraudulent damage claims.:
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This company imposes fraudulent damage claims upon consumers of Enterprise Rent-A-Car who do not buy their insurance. They will tell you that your insurance company will not cover you so it's "in your best interest" to buy theirs, which of course, is completely bogus. If you refuse to buy the extra insurance, they will find pre-existing damage on the car that you had not noticed during the initial inspection, and gouge your for JUST below $500 ($491 in my case) so that they don't have insurance companies sniffing around to uncover the fraudulent activity.
Furthermore, when I attempted to send the documentation attached directly to the branch, they thrice provided bogus contact information in order avoid receiving the correspondence. First, they provided a bogus fax number. When I called and they claimed to never receive the fax, the Enterprise representative provided an email address with a slight typo "[email protected]." When it bounced back, I called again, more firmly asking for the CORRECT information, which he then provided as "[email protected]." I repeated this back to him and he confirmed. After googling for the correct email domain, I found the address to be "[email protected]." I called once again to confront him of his thwarting tactics and he denied ever giving wrong information, though I had him on speakerphone and have other parties who can vouch that he indeed gave me the email address I claim.
I also attempted to approach Enterprise corporate, to which they directed me to a man named Tarek. Not only was he condescending and abrasive, his resolution of the situation was to inform me that the damage fee was not $471 anymore (which is what they originally charged my card, even before getting an estimate from a repair shop), but a higher rate of $491. He even had the audacity to tell me that the company does not benefit from charging higher rates from damage fees, as if I did not understand the concept of simple math. I requested the contact information for the repair shop, and they have yet to provide it. After my father spoke with the two representatives, it was finally negotiated down to a $90 damage fee, which I still find outrageous due to the fact that we did not cause any damage to the vehicle at all.
As an employee for a non-profit blood center I take pride that my work involves keeping the blood supply above critical levels in order to keep the community safe. It is disheartening to have scandalous companies and employees attempt to take advantage of me and steal the money I earn by performing work to help the community.
I urge you to bring your business elsewhere as I am sure this is not the only incident in which they have taken advantage of innocent, trusting, and unassuming customers.
This company imposes fraudulent damage claims upon consumers of Enterprise Rent-A-Car who do not buy their insurance. They will tell you that your insurance company will not cover you so it's "in your best interest" to buy theirs, which of course, is completely bogus. If you refuse to buy the extra insurance, they will find pre-existing damage on the car that you had not noticed during the initial inspection, and gouge your for JUST below $500 ($491 in my case) so that they don't have insurance companies sniffing around to uncover the fraudulent activity.
Furthermore, when I attempted to send the documentation attached directly to the branch, they thrice provided bogus contact information in order avoid receiving the correspondence. First, they provided a bogus fax number. When I called and they claimed to never receive the fax, the Enterprise representative provided an email address with a slight typo "[email protected]." When it bounced back, I called again, more firmly asking for the CORRECT information, which he then provided as "[email protected]." I repeated this back to him and he confirmed. After googling for the correct email domain, I found the address to be "[email protected]." I called once again to confront him of his thwarting tactics and he denied ever giving wrong information, though I had him on speakerphone and have other parties who can vouch that he indeed gave me the email address I claim.
I also attempted to approach Enterprise corporate, to which they directed me to a man named Tarek. Not only was he condescending and abrasive, his resolution of the situation was to inform me that the damage fee was not $471 anymore (which is what they originally charged my card, even before getting an estimate from a repair shop), but a higher rate of $491. He even had the audacity to tell me that the company does not benefit from charging higher rates from damage fees, as if I did not understand the concept of simple math. I requested the contact information for the repair shop, and they have yet to provide it. After my father spoke with the two representatives, it was finally negotiated down to a $90 damage fee, which I still find outrageous due to the fact that we did not cause any damage to the vehicle at all.
As an employee for a non-profit blood center I take pride that my work involves keeping the blood supply above critical levels in order to keep the community safe. It is disheartening to have scandalous companies and employees attempt to take advantage of me and steal the money I earn by performing work to help the community.
I urge you to bring your business elsewhere as I am sure this is not the only incident in which they have taken advantage of innocent, trusting, and unassuming customers.
