Essex County Legal Aid Association

I have been living in my apt for only 2 months and I paid in advance rent for it . only to find out that I must pay for my own heat and hot water. how am I to do so with a broken-down water heater that was supposed to be replaced 11/05/2015 @ 8:30 am. I HAVE CALLED CITY HALL , PROPERTY MAINTINANCE, SECTION 8 AND THE BUILDING MANAGER OVER AND OVER AGAIN AND ALL I HEAR IS TOMMOROW MISS BROWN!!! BUT TOMMOROW NEVER COMES. NOW I COME TO YOU AND I STILL HAVE KNOW HOPE OF HELP FROM ANY OF YOU EITHER SO THAT'S THAT BY THE WAY WHO'S PAYING WHO OFF FOR THIS???