Fairway Lakes Apartments
5191 Fairway Lakes Dr
WestervilleOH43081
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Description
Discover your dream lifestyle at Fairway Lakes, featuring a selection of one and two-bedroom apartments in Westerville, Ohio. Our community is conveniently located in the highly desirable New Albany school district and offers both a robust amenity package and spacious floor plans. Our picturesque landscape, customer-service focused management team, and amenity-rich community make Fairway Lakes the perfect place to call home. Schedule your tour today!
Member Reviews
Expensive, terrible maintenance, unresponsive:
Two stars so that while I am living here, I can get some things fixed...after I move out, it goes down to zero assuming nothing changes.
Here's our Fairway Lakes story:
We wanted to move out of Mt Vernon. We were selling our house and trying to coordinate with the rental staff at Fairway Lakes(FWL).
While working with the sales staff, we were given a really hard time about signing the lease and we felt pressured to do so at a certain time prior to our closing under threat that we would lose our apartment. Against our real estate agent's advice, we signed. Luckily the closing went well and we moved in time.
We wanted to move on June 1st but moving on the 1st is against the "rules". So we had to pay extra to get our keys a few days earlier. The Connor group is a bunch of money hungry, greedy pigs that will charge you by the day and nickel and dime you every step of the way for whatever they can.
The day of our move, they call me and tell me that our apartment was not ready. I had previously called about a week before and was told everything was set. Yeah, no.
They have then set us up with a different apartment(after i established utilities and set up mail forwarding) which is filthy and filled with dog hair, not clean whatsoever. We cleaned it ourselves.
We walked into an absolute shitshow. Dog hair in the carpet, screws and nails sticking out, appliances not working correctly, mold and wet spots in the basement, walls looked like c@!p, etc.
We put requests in but it was WEEKS before we received any response and that was after we sent complaints to The Connor Group cooperate email addresses.
Since then, they have raised our rent from 1299 to 1359 per month. Additionally, there is a "utilities package" that we were told would be $230 however it is really about $280. It includes cable tv(2 boxes), decent internet, water, waste water, trash, and an approximate 10 dollar "administrative" fee every month.
I'm going to stop here for a second and mention a couple positive things.
We are 2 minutes from I270 and can reach anywhere within Columbus in 20 minutes or less, the school district is New Albany, and Tad, the head maintenance guy is awesome. He helped us install custom light switches that work with our smart home stuff.
Also they are pretty chill about custom stuff like painting, installing customer things in the place and what not.
However, as of right now, I have 7 pending maintenance requests, including faulty smoke detectors. Some of these requests date back more than two months.
When Phil from maintenance does comes out, he NEVER comes when he says he will. When he finally does, he does a half a@s job and is rude throughout the process. He almost never leaves a job done completely. Any complaints to the office remain unaddressed even after asking for managers. It is absolutely terrible service and it doesn't matter how many times I call. It makes no difference.
I will update this review later on after we move out with more detail about how that process works as well and how much money they scam us out of our deposit at that point.
In the meantime, there are better options in the area with less headaches and nonsense.
Here's our Fairway Lakes story:
We wanted to move out of Mt Vernon. We were selling our house and trying to coordinate with the rental staff at Fairway Lakes(FWL).
While working with the sales staff, we were given a really hard time about signing the lease and we felt pressured to do so at a certain time prior to our closing under threat that we would lose our apartment. Against our real estate agent's advice, we signed. Luckily the closing went well and we moved in time.
We wanted to move on June 1st but moving on the 1st is against the "rules". So we had to pay extra to get our keys a few days earlier. The Connor group is a bunch of money hungry, greedy pigs that will charge you by the day and nickel and dime you every step of the way for whatever they can.
The day of our move, they call me and tell me that our apartment was not ready. I had previously called about a week before and was told everything was set. Yeah, no.
They have then set us up with a different apartment(after i established utilities and set up mail forwarding) which is filthy and filled with dog hair, not clean whatsoever. We cleaned it ourselves.
We walked into an absolute shitshow. Dog hair in the carpet, screws and nails sticking out, appliances not working correctly, mold and wet spots in the basement, walls looked like c@!p, etc.
We put requests in but it was WEEKS before we received any response and that was after we sent complaints to The Connor Group cooperate email addresses.
Since then, they have raised our rent from 1299 to 1359 per month. Additionally, there is a "utilities package" that we were told would be $230 however it is really about $280. It includes cable tv(2 boxes), decent internet, water, waste water, trash, and an approximate 10 dollar "administrative" fee every month.
I'm going to stop here for a second and mention a couple positive things.
We are 2 minutes from I270 and can reach anywhere within Columbus in 20 minutes or less, the school district is New Albany, and Tad, the head maintenance guy is awesome. He helped us install custom light switches that work with our smart home stuff.
Also they are pretty chill about custom stuff like painting, installing customer things in the place and what not.
However, as of right now, I have 7 pending maintenance requests, including faulty smoke detectors. Some of these requests date back more than two months.
When Phil from maintenance does comes out, he NEVER comes when he says he will. When he finally does, he does a half a@s job and is rude throughout the process. He almost never leaves a job done completely. Any complaints to the office remain unaddressed even after asking for managers. It is absolutely terrible service and it doesn't matter how many times I call. It makes no difference.
I will update this review later on after we move out with more detail about how that process works as well and how much money they scam us out of our deposit at that point.
In the meantime, there are better options in the area with less headaches and nonsense.
Information from the business
Fairway Lakes, located northeast of Columbus in Westerville, Ohio, offers one and two bedroom apartments and two bedroom townhome apartment floor plans in the New Albany School District. New Albany High School has been recognized as an Ohio School of Excellence. Live life in your own luxurious retreat surrounded by the beautiful grounds of a country club. A lush, rolling landscape makes this...
