Firestone Complete Auto Care
46 Washington Street
AttleboroMA02703
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Description
Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations for car repair, tire replacement, brake services, auto tune ups, radiator repair, car batteries and more.
Member Reviews
Don't trust this place!:
I have a major complaint about the Firestone Tire Store in Attleboro. I bought a used car for my son to take to California. I was near the store in Attleboro and called to see if they had a long wait, they said no. “We’ll get you right in” so I brought the car there to get new front tires which I knew were bad. I mentioned they were noisy and that I just bought the car and needed to know it would be safe to drive that far. They recommended a safety check of some kind that was on sale. I said sure right away. I was told it would be done around done 3:30.
I went across the street for lunch and came back to see my car where it was when I left.
Then I began to ask for updates and was told it was being checked out. At about 4o’clock they told me what I needed and what they had time to do. I ended up needing four new tires and two new belts. I was told I also need a ball joint and I had a oil leak.
As the store emptied and I was alone they were cleaning up and I heard the manager say to get that car down and out of here. He didn’t even realize I was in the still in the store.
I was not happy when I finally got the car close to 7 pm.
That was not my biggest problem. They told me to get the ball joint fixed soon.
I called both Firestone and Sears the next day Sunday Feb 2nd. Sears was open earlier and said they could get the part and after the experience the night before I decided to try them.
When they took the car in the said it needed a control arm which the ball joint is attached to. They then asked if I want to see some things.
First, they showed me the rear brakes rotators were rusty all over as if the pads never touched them. They said the pads were frozen to the caliper and I had not had any rear brakes. They said this was unsafe. An hour later they were lowering the car on the lift and showed me that both front struts were twisting in the mounts as the weight of the car came down on them. One was practically rotted through twisted in a circle and the other was moving and in bad shape.
They said this was even more unsafe. Exactly what did I pay for and what did I get for my lost afternoon and evening, I spent $600 on tires and belts, I discovered later I paid for road insurance which I never buy but I was in a hurry and missed it.
I went across the street for lunch and came back to see my car where it was when I left.
Then I began to ask for updates and was told it was being checked out. At about 4o’clock they told me what I needed and what they had time to do. I ended up needing four new tires and two new belts. I was told I also need a ball joint and I had a oil leak.
As the store emptied and I was alone they were cleaning up and I heard the manager say to get that car down and out of here. He didn’t even realize I was in the still in the store.
I was not happy when I finally got the car close to 7 pm.
That was not my biggest problem. They told me to get the ball joint fixed soon.
I called both Firestone and Sears the next day Sunday Feb 2nd. Sears was open earlier and said they could get the part and after the experience the night before I decided to try them.
When they took the car in the said it needed a control arm which the ball joint is attached to. They then asked if I want to see some things.
First, they showed me the rear brakes rotators were rusty all over as if the pads never touched them. They said the pads were frozen to the caliper and I had not had any rear brakes. They said this was unsafe. An hour later they were lowering the car on the lift and showed me that both front struts were twisting in the mounts as the weight of the car came down on them. One was practically rotted through twisted in a circle and the other was moving and in bad shape.
They said this was even more unsafe. Exactly what did I pay for and what did I get for my lost afternoon and evening, I spent $600 on tires and belts, I discovered later I paid for road insurance which I never buy but I was in a hurry and missed it.
Information from the business
Our skilled technicians at your Attleboro, MA Firestone Complete Auto Care are ready to serve all of your vehicle needs, keeping your car newer longer. From tires, auto services, and brakes, to alignments, transmissions, and batteries, your Firestone Complete Auto Care is your total car care company! You can drive easy with our Fixed Right Promise, too. We promise your car will be fixed right...
Firestone Complete Auto Care
Our skilled technicians are ready to serve all of your vehicle needs. From tires, auto service, brakes, and alignments, it's a one stop shopping experience.
Welcome to your local Firestone Complete Auto Care. We’re here for you, whether it’s time for routine vehicle maintenance, auto repairs, new tires, or if you just have questions about how to keep your car running newer, longer. Our auto care advisors are easy to talk to, and have the knowledge it takes to help you look after your car and your budget.
