Fitness Connection

Fitness Connection has over 40 locations across 3 states and we’re growing! Our clubs offer so much more than the ordinary ten-dollar gym. Most locations span over a jaw-dropping 60,000 square feet filled with rows of top-notch cardio and strength equipment, premiere studio spaces, basketball courts, a Kids Club and more. But equally important to WHAT we offer is WHY we offer it. We strongly believe that everything in our gyms must add value to our members’ lives, providing the convenience and quality they deserve. At a price they can afford.

I started with a personal trainer at the beginning of Feb 09, after 2 and 1/2 weeks of training, and getting comfortable and sharing my personal fitness info, I return to my next session only to be stood up. I ask the staff where my trainer was and if he was in or out sick and no one knew anything. This went on for about a week and 1/2. Finally I spoke with the manager after being given the run around for almost 2 weeks, and they set me up with another trainer, who had a completely different regimen of things to learn and start completely over. I felt like I wasted the first 2 & ½ weeks. So after getting adjusted to a new Personal trainer, and again sharing person fitness info, things went on for about 3 weeks while the trainer missed several appointments without notice, then I show up for a session to find again, he is not there, with not even a phone call. Once again I asked the staff where is my trainer and no one could answer me. And this went on for another week of inquiry. Only to find out that he is no longer employed. My money has been wasted, and am demanding my money back for the remaining 6 sessions that I have not used. I had also purchased products as requested by one trainer only to be told by the other, I should have bought something else in the line, I feel that it would be very demeaning and humiliating to have to disclose more of my personal info about my fitness to their rude staff. I was not even given the courtesy of a call nor an apology at either time when I made blank trips for days I had appointments scheduled, or for being given the run around about the status of my trainers employment, and such rudeness shown to me by the mgmnt staff during the process. No one would give me the time of day while I was attempting to get info. They didn’t want to be bothered with me unless I spent more money. I do not want to continue personal training with this snotty business, I WANT MY MONEY BACK. They have wasted my time, and are attempting to steal the remainder of my money spent.

Fitness Connection is more than just a gym, we offer a well-rounded, interesting and inspiring approach to fitness. We believe in, stand for and promote healthy living. We are building on our fitness heritage, creating a broad offering that inspires and supports people in their quest for good health.

Texas

* 12032 East Fwy – Federal 713-455-9700

* 12338 Gulf Fwy - Almeda 713-941-3900

* 12300 North Fwy - Greenspoint Mall 281-875-1900

* 3900 Spencer Hwy - Pasadena 713-473-4600

* 5035 Garth Rd - Baytown 281-421-8600

* 129 Sawdust Rd. - Woodlands 281-296-9500

* 4610 Hwy 6/Hwy 6 & Austin Parkway - Sugarland 281-980-0660

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