Fix It 1st Appliance Parts & Service

Fix it 1st Appliance Services, has been serving satisfied return customers for several years. We are constantly improving our customer service and technical skills in order to offer a satisfaction guarantee. We only offer factory-authorized repairs and parts to the highest industry standards and our staff is fully trained and qualified to repair most appliances and provide you with the right...

Awful company! My first bad review of a service company. I wouldn't use, FIX IT 1ST (Indiana/Homewood), or refer any business to them. What you think you will save in a service call you will pay for in slow service, the hyped up part charge and the unprofessional service!

My first appointment for a Washing Machine repair, was a no show. After the rep call me to apologize for the missed appt, I decided to give them a chance and allow them to come the next day. I should have took the missed appt, as a sign to run!

The "professional tech" came out and spent an hour. He spent more time looking up his papers on what to do than hands on dealing with the Washer, itself. Ive had this front load washer for 8years and over that time, never had a tech come out who didnt appear to be leave me thinking they didnt know what they were doing. What he did that day, I could have done. Anyway, when he left he said he found a sock in the rubber lining. He said the problem was diagnosed to be running properly. So giving him the benefit, I paid him the service call (a mere $39) and he left. Immediately, I ran a cycle only to have the same F 02 error code problem. I called back within an hour, explained machine still has same issue. The rep said the "manual" says the next step would be to order a part, which she would call me back with a price. NEVER HAPPENED. After I waited 3-4 business days, I decided to call back. By now, IM ANNOYED. She once again apologized, then gives me this "trumped up" price. I already think the service is "janky" by now and I feel the quote is unusally high, so I requested that she fax me the estimate, which she said she would. NEVER HAPPENED. Once again, after 3-4 days, I call back disgruntled that they keep leaving me hanging. So I call another company and I requested a refund from FIX IT 1ST. (IM NOT IN THE BUSINESS OF WASTING MONEY). A "MANAGER (Mr. Odom)" called me back and totally avoided the issue. From a business aspect, the entire company appears to be Unprofessional and lacks knowledge. From a personal aspect, they just seem shady! I hope the service fee was worth it to them to keep it because "company policy", seems to be DENY DENY DENY.

Live and Learn! When people show you who they are, believe the the 1st time. :)

Nevertheless, I called another technician, who promptly came out as scheduled, assessed the problem in 10mins and fixed it within 30mins of being in my home, replacing the drain pump. No problem showing me the estimate, the model # for the part. etc etc. No Trumped up charges. Just Great Warrantied Service! Go to Sears Home Repair!

Fix It 1st, has been serving satisfied return customers for several years. We are constantly improving our customer service and technical skills in order to offer a satisfaction guarantee. We only offer factory-authorized repairs to the industry standards and our staff is fully trained and qualified to repair most appliances. We are constantly working to find ways to complete repairs and keep...

Fix it 1st, has served satisfied return customers for several years. We are constantly improving our customer service and technical skills in order to offer a satisfaction guarantee. We only offer factory-authorized repairs and parts to the highest industry standards. Our techs are fully trained and qualified to repair most appliances, plus we provide a warranty on all repairs including parts...

Fix It 1st, is an appliance repair company that focuses on repairing not replacing. We repair broken appliances, so that there would be no need to replace them. Therefore we save consumers tons of cash!