Couldn't get any worse!!!:
Franciscan, who is now domiciled in down town Palo Alto, not Redwood City, has been the property management company for our HOA since inception back in the late 70's. They were fine for awhile, but in the last 5 years, their service has deteriorated to the point of no return. You simply cannot get any property managers on the phone unless you call in an emergency. They will not return phone or email messages. They don't get our checks to pay bills to us on a timely basis, which means our payments to vendors are consistently late. Instead of sending a property manager to our HOA meetings, they send the "Accounts Payable" person. We almost had to get a law enforsement official to accompany us to their office to get our files & keys when we changed to a new management company. We tried for over a month to arrange a meeting with them to discuss how to effect a smooth transition from their office to our new property management firm. They never responded. If you're considering using them, DON'T. If you already are using them, I'd start interviewing other firms. There are some really good ones out there and we got one that's only $100 more per month than we were paying Franciscan. What a relief to be away from them!
by Kim on July 04, 2009