FRESHEN UP

Freshen Up has served the Hampton Roads area since 2006. We use the hot water extraction cleaning method. Our cleaning units are all truck mounted and create 230 degree steam to both clean and sanitize carpet, upholstery and hard surface floors. Our cleaning technicians are all IICRC certified. We are equipped to remove a variety of stains, including pet stains, and treat odor problems...

Absolutely terrible customer service. Freshen Up cancelled an appointment without any more notice than calling less then 30 minutes ahead of the scheduled appointment time and saying they could not perform the scheduled work because they were missing their equipment.

I had scheduled an appointment on Tuesday July 5th for a full apartment (3+ rooms) carpet cleaning to be done on Friday July 8th. At the time of scheduling I had informed Freshen Up that we were moving out on the 9th and therefore the carpets needed to be cleaned on the 8th as the movers were scheduled for the 7th. After talking to a female employee about scheduling and what need to be done I was told everything was good to go and Freshen Up would give me a courtesy phone call about 30 minutes before arriving on Friday.

Everything appeared to be on schedule, as much as I could know, going into Friday morning. The entire apartment had been thoroughly cleaned out, all furniture removed, in expectation of Freshen Up's arrival. As the time ticked closer to the schedule appointment time I waited patiently for Freshen Up's call to tell me they were on the way. With a little less then 30 minutes to go before the appointment time my phone rang. Expecting this to be the "we're on the way" from Freshen Up I quickly answered. Unfortunately, those were not the words that were spoken, instead a driver for Freshen Up informed me that he had not been able to get the equipment needed for the carpet cleaning, supposedly somebody else had kept the equipment longer than expected, and therefore they would be unable to keep the appointment. My favorite bit from his apology for the inconvenience was when he said "Please don't blame me. I'm just the messenger. Please contact the office to find out what can be done." After this call, being completely blind sided by this last minute cancellation and knowing that I had to get the carpet cleaned that day, I frantically called Freshen Up to find out what was going on. When I got through to Freshen Up I informed the employee of what was going on and she apologized and said she would get right on it and call me right back after finding out what had happened. After 20 minutes of waiting by the phone, I still had not received a call back I called Freshen Up again. This time I got another employee at which I repeated my situation and was agin told I would receive a call within minutes. 30 minutes later no call back. At this time, being in complete desperation mode I started calling every other local carpet cleaner I could locate and finally after almost an hour of being told "no availability" and "too short of notice" I finally was able to schedule with Stanley Steamer who though cost more than twice as much as Freshen Up's quoted price did actually show up, on time I will also add, and do the work.

To conclude, Freshen Up seemed like a great deal with the price I was quoted but in the end it was all for nothing as they did not even have the decency to call me back after cancelling on me at the last minute. Very disappointed with Freshen Up to say the least.

The service and the Tech (James) were GREAT! My couch came out fantastic ...I am VERY happy with the service from FRESHEN UP and the price was much lower than anyone else. I have used other companies in the past but never again.....

Call Today to Make an Appointment!

Freshen Up is located at the address 2100 Aluminum Dr in Hampton, Virginia 23661. They can be contacted via phone at (757) 499-7100 for pricing, hours and directions. Freshen Up specializes in Roofs, Kool Aid Stains, Industrial.

Freshen Up provides Structural Drying, Treatments, Smoke Removal to it's customers. For maps and directions to Freshen Up view the map to the right. For reviews of...

Freshen Up provides high quality carpet cleaning at exceptional prices in communities throughout the Hampton Roads area. For just $65 we can clean up to four rooms in your home. Additional rooms are just $10 each and stairs are just $10 per flight. There is no charge for cleaning your hallway! We can also clean your area rugs in our facility for just $55 for rugs up to 6' x 9' and $75 for rugs...

CARPET CLEANING -- Freshen Up will clean your carpets using a powerful textile detergent to loosen soil and grime. Our truck-mounted steam units produce steam at 230 drgrees to melt away dirt and leave your carpets clean and sanitary. A great freshening scent is included. Complete price list in attachments.
AREA RUG CLEANING -- Freshen Up will pick up your oriental or accent area rug to be...