Gecko Green
6015 Commerce Dr Ste 400
IrvingTX75063
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Description
"Our professionals have been caring for the lawns and landscapes of the Dallas/Fort Worth Metroplex area for over 30 years. We offer a complete range of lawn care services at affordable rates that are entirely customized to the needs of your lawn. Call us today for a free quote!"
Member Reviews
Horrible customer service and unethical billing practices:
I had a salesman approach me a few weeks ago. He first told me that the service was only $29 each visit and I was not locked into a contract. I told him that I travel a lot for business and he stated " no worries, you will receive a call prior to each treatment requesting approval". I received a call for the first visit, I approved it and unlocked my rear gate for service. I reviewed the $29 bill and submitted payment as agreed.
I was traveling last week and received an automated message, I took the necessary steps to cancel until I returned. I received a bill today placed on my front door for $47. I called to inquire, thinking they may not have received my first payment. I spoke to a general customer service rep. She could not help me and transferred me to "Brian". I explained to him the above scenario. He told me that I was serviced last week. I told him that I did not authorize this, I was traveling and that my back yard has a fence that was locked.
I asked why was I charged without my authorization and furthermore, why was I charged a full service when my back yard was locked. In addition, I have a pet and I would need to be notified in advance to prevent him from making contact with the yard.
Brian was not the best at customer service, did not try to empathize, over talked me and told me to "have a nice day". I am a hard worker just like the rest. If he would have spoken to me in a professional manner and helped me understand how my request to cancel was somehow overlooked, I would not be a upset as I currently am. I also, would have continued service. He failed to do any of this and his tone clarified that he did not care!
I am not certain how this organization expects to grow YOY with this type of service. I have no problem paying the service charges, I just want to authorize what I am paying for upfront.
The sales and customer service teams needs to be aware of “the voice of the customer”. They have no idea who they are speaking with and how one poor service like I had could ruin potential sales in the DFW area.
I am not happy about this mysterious $47 bill and will not be doing business with this organization again. Additionally, I will be sharing this feedback at my next HOA meeting.
I was traveling last week and received an automated message, I took the necessary steps to cancel until I returned. I received a bill today placed on my front door for $47. I called to inquire, thinking they may not have received my first payment. I spoke to a general customer service rep. She could not help me and transferred me to "Brian". I explained to him the above scenario. He told me that I was serviced last week. I told him that I did not authorize this, I was traveling and that my back yard has a fence that was locked.
I asked why was I charged without my authorization and furthermore, why was I charged a full service when my back yard was locked. In addition, I have a pet and I would need to be notified in advance to prevent him from making contact with the yard.
Brian was not the best at customer service, did not try to empathize, over talked me and told me to "have a nice day". I am a hard worker just like the rest. If he would have spoken to me in a professional manner and helped me understand how my request to cancel was somehow overlooked, I would not be a upset as I currently am. I also, would have continued service. He failed to do any of this and his tone clarified that he did not care!
I am not certain how this organization expects to grow YOY with this type of service. I have no problem paying the service charges, I just want to authorize what I am paying for upfront.
The sales and customer service teams needs to be aware of “the voice of the customer”. They have no idea who they are speaking with and how one poor service like I had could ruin potential sales in the DFW area.
I am not happy about this mysterious $47 bill and will not be doing business with this organization again. Additionally, I will be sharing this feedback at my next HOA meeting.
Great service:
The results have been better than expected. With the treatments and better watering recommended by my technician my grass looks great and it is very affordable for me.
Avoid at all costs!!:
Sent me a bill for service, directed me to their website. Went to their website, saw no way to pay. I politely emailed them asking how I could pay via their website when they told me that was an option, I got no reply. I emailed them again, still no reply. I then called them and left them a message- still no call back. I then get a RUDE letter demanding $58 for payment immediately or they would file a lien on my home- WHAT KIND OF SERVICE IS THAT??
Information from the business
We offer a complete range of lawn care services in Dallas that are entirely customized to the needs of your lawn. Despite the fact that we provide the highest level of personalized service, we keep our rates affordable for all to enjoy.Some of what we can offer you in an effort to cultivate your peak lawn is our lawn spraying service, residential lawn care, lawn fertilization, weed and pest...
ADDITIONAL INFO Does your lawn have brown spots, bare areas, or an infestation of weeds and pests? Whatever the problem, the team of professionals at Gecko Green can help. As a locally-owned and operated lawn care business based in Dallas, Texas, we make it a priority to give you the individualized and personalized attention that larger companies struggle to provide. We believe that everyone...
Gecko Green provides quality lawn fertilizing and weed control for the Dallas area. Our full list of services includes: Lawn Fertilization, Weed Control, Fire Ant Treatments, Tree & Shrub Feeding, Insect & Disease Control, and Core Aerating. We give individual and personalized customer service that the large companies cannot achieve. You have a choice of lawn care companies and we feel...
Gecko Green
