Glitz Salon

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I normally do not like to be a negative person, but I'm hoping by warning others about my experience will help me stop crying and fall asleep so that I can think clearly and decide what I can possibly do to try and get my hair fixed. The only positive--my stylist was a very sweet girl...but obviously too inexperienced to have a clue on how to cut my hair. I've only once before in my life ever asked a stylist to fix a haircut. Even though this initial cut at Glitz did not look at all right and was definitely not what I asked for when she did the original cut, I'm definitely regretting going back and allowing her to attempt to correct this...ending up with BY FAR the very worst haircut I've ever had in my life! The "fix-it" cut consisted of her gathering all of my hair from the top of my head along with all of my hair about two inches from the top of my ear....all of that hair was gathered above my head and cut 3 inches above my scalp. After that was all chopped off, she commented that she would "blend" in the rest, but mostly concentrated on styling my hair in a manner that I would definitely never do for everyday. I left the salon in pain, thinking about all that I still needed to do that afternoon, with a style completely different than what I continually stated exactly what I do to my hair. When I happened to look into a mirror about an hour later, after the style had naturally relaxed, I was horrified to realize how badly my hair looked. It was extremely hard to hold back the tears...when I went home that evening, my daughter & husband immediately looked at me speechless for a few seconds and then said OMG...my daughter immediately went to the top of my hair and gasped, and said "it's just chopped off in a huge chunk, like some type of high mullett!" It is actually like half of my hair sits in one layer at the top of my head, and then under that immediate and drastic layer the rest of my hair hangs down to my shoulder...so thin and little hair is left that I am EXTREMELY PETRIFIED at the prospect of trying to now find the right person to fix my hair! I just can't stop crying and praying that I'll soon find the right person who can help me. I probably will go to bed again tonight and cry myself to sleep, and wake up just hoping that it was all a horrible nightmare, but then I immediately touch my hair and my heart will sink again. Never in my life have I thought that a bad haircut would be such a big deal...then again, I never imagined a bad haircut could actually be this bad.

Our team philosophy is simple. Glitz staff believes they must help each other look good and be excellent. This interaction w...orks because the staff created its own culture of a “pay it forward” model. They strive to help each other without the expectation of reward. Most importantly, they do not attempt to undermine each other. The fact that this system operates is a testimony to the staff’s...

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