GOODYEAR AUTO SERVICE CENTER
811 Gallatin Pike S
MadisonTN37115
Payment Methods: Visa, MasterCard, American Express, Discover
Closed
- Sunday
- Closed
- Monday
- 7:30am-6:00pm
- Tuesday
- 7:30am-6:00pm
- Wednesday
- 7:30am-6:00pm
- Thursday
- 7:30am-6:00pm
- Friday
- 7:30am-6:00pm
- Saturday
- 7:30am-5:00pm
- Average Rating
- Total Reviews
- (8)
Recommended
0
Not Recommended
0
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Description
Goodyear Auto Service Centers are full-service tire and automotive repair stores wholly owned and operated by the Goodyear Tire & Rubber Company. Since 1924, the Goodyear Auto Service Centers have provided excellence in tire and automotive service to American drivers.
Member Reviews
Goodyear Installed Wrong Axle On My Car:
On Thursday August 18, 2011 I paid Goodyear Auto Service Center, a division of the Goodyear Tire & Rubber Company, at 811 South Gallatin Rd. $964.90 for tires and repairs on my Honda Accord. After repairs were made, the axle that Goodyear installed came off while I was driving. This incident posed a safety issue for others in my vicinity and myself. It also created additional costs for towing by Copeland’s Towing & Recovery, problem diagnosis at Trickett Honda, and transportation rental at Enterprise Rent-A-Car, all in which I seek reimbursement. I seek reimbursement for fees incurred, and now additional payment for the extended inconvenience of dealing with Goodyear’s non-acceptance of responsibility from installing what they admit was the incorrect model and size axel on my Honda Accord.
Thursday August 18, 2011 in summary:
8:46 am: I was quoted $461.00 for a new set of four Kelly 205/60 R15 tires by Dan, the manager at Goodyear. He informed me it would take a while to install because they would have to get the tires from another store since he didn’t have them in stock.
11:00 am: Goodyear called to inform me that my CV Boots/axles on both front tires were leaking or busted. They said they would replace them for $212.00 per side with my permission. Thus I agreed.
12:40 pm: Goodyear called to inform me that I needed a front-end alignment. I declined.
2:57 pm: I paid $964.90 for Tires and CV Boots/axles repair. Once at my car I noticed the incorrect tires, Kelly 195/60 R15’s, were installed on my car.
3:00pm: I informed the current employee and Assistant Manager, since Dan had left, that the tires I paid for were not installed on my car. The Assistant Manager reluctantly replaced the incorrect Kelly 195/60 R15’s with the Kelly 205/60 R15 tires I paid for.
3:15pm: While driving, my car stopped running at the corner of Gallatin Road and Old Hickory Blvd as I was making my turn at the stop light. Luckily a tow truck was in traffic behind me and took me to Trickett Honda as I assumed maybe my 120k mile timing belt had broken.
3:30 pm: I paid that tow company, Copeland’s Towing & Recovery, $65.00.
3:54 pm: Copeland’s Towing & Recovery then dropped me off at Enterprise Rent-A-Car to rent a car since I needed transportation to get to work the next morning at 6:45am. I rented their least expensive car for $39.99 per day, which in the end came to a total of $89.91.
4:15 pm: Went to Trickett Honda to retrieve items from my Honda Accord and the repair manager told me, and showed me from standing under my car, that my left side axle had come out.
4:00 pm: I called Goodyear and was told I’d need to talk to Dan the manager tomorrow. I.e. Friday August 19, 2011.
Friday August 19, 2011 in summary:
7:00 am I spoke with Dan and he insisted that the only way my warranty would be valid is if I allowed Goodyear to tow my car from Trickett Honda to their Goodyear location for repair. I gave him permission and he said he’d check on my reimbursement for expenses incurred and for me to contact him in two hours at 9:00am.
7:45 am: I called Trickett Honda and spoke to Terry, a Service Manager, and had to pay $54.63 for their diagnosis of why my car stopped so my car could be released to Goodyear when their tow truck arrived. Thus I paid him via the phone.
10:00 am: I spoke with Dan and he said that his staff had installed the incorrect model/size CV Boot/axle on my Honda. He said I could pick it up later Friday afternoon. I explained I wouldn’t be able to pick it up until Saturday August 20, 2011 in the morning because I didn’t get off from work until 7:00pm.
Now in final, I did pick up my car and thus far I’ve had no problems. However, its Tuesday August 23, 2011 and Goodyear’s Manager, Dan, says he’s working with NAPA to get NAPA to maybe reimburse me some of my expenses and maybe Goodyear would do the rest. He says there is no guarantee that I will be reimbursed full $209.54. Nor does he know what percentage of it I will be reimbursed and by whom. I paid $964.90 for services rendered by Goodyear Auto Service Center, and because of their negligence I’ve incurred fees of $209.54. I feel the responses I am receiving from Dan are unacceptable.
Thursday August 18, 2011 in summary:
8:46 am: I was quoted $461.00 for a new set of four Kelly 205/60 R15 tires by Dan, the manager at Goodyear. He informed me it would take a while to install because they would have to get the tires from another store since he didn’t have them in stock.
11:00 am: Goodyear called to inform me that my CV Boots/axles on both front tires were leaking or busted. They said they would replace them for $212.00 per side with my permission. Thus I agreed.
12:40 pm: Goodyear called to inform me that I needed a front-end alignment. I declined.
2:57 pm: I paid $964.90 for Tires and CV Boots/axles repair. Once at my car I noticed the incorrect tires, Kelly 195/60 R15’s, were installed on my car.
3:00pm: I informed the current employee and Assistant Manager, since Dan had left, that the tires I paid for were not installed on my car. The Assistant Manager reluctantly replaced the incorrect Kelly 195/60 R15’s with the Kelly 205/60 R15 tires I paid for.
3:15pm: While driving, my car stopped running at the corner of Gallatin Road and Old Hickory Blvd as I was making my turn at the stop light. Luckily a tow truck was in traffic behind me and took me to Trickett Honda as I assumed maybe my 120k mile timing belt had broken.
3:30 pm: I paid that tow company, Copeland’s Towing & Recovery, $65.00.
3:54 pm: Copeland’s Towing & Recovery then dropped me off at Enterprise Rent-A-Car to rent a car since I needed transportation to get to work the next morning at 6:45am. I rented their least expensive car for $39.99 per day, which in the end came to a total of $89.91.
4:15 pm: Went to Trickett Honda to retrieve items from my Honda Accord and the repair manager told me, and showed me from standing under my car, that my left side axle had come out.
4:00 pm: I called Goodyear and was told I’d need to talk to Dan the manager tomorrow. I.e. Friday August 19, 2011.
Friday August 19, 2011 in summary:
7:00 am I spoke with Dan and he insisted that the only way my warranty would be valid is if I allowed Goodyear to tow my car from Trickett Honda to their Goodyear location for repair. I gave him permission and he said he’d check on my reimbursement for expenses incurred and for me to contact him in two hours at 9:00am.
7:45 am: I called Trickett Honda and spoke to Terry, a Service Manager, and had to pay $54.63 for their diagnosis of why my car stopped so my car could be released to Goodyear when their tow truck arrived. Thus I paid him via the phone.
10:00 am: I spoke with Dan and he said that his staff had installed the incorrect model/size CV Boot/axle on my Honda. He said I could pick it up later Friday afternoon. I explained I wouldn’t be able to pick it up until Saturday August 20, 2011 in the morning because I didn’t get off from work until 7:00pm.
Now in final, I did pick up my car and thus far I’ve had no problems. However, its Tuesday August 23, 2011 and Goodyear’s Manager, Dan, says he’s working with NAPA to get NAPA to maybe reimburse me some of my expenses and maybe Goodyear would do the rest. He says there is no guarantee that I will be reimbursed full $209.54. Nor does he know what percentage of it I will be reimbursed and by whom. I paid $964.90 for services rendered by Goodyear Auto Service Center, and because of their negligence I’ve incurred fees of $209.54. I feel the responses I am receiving from Dan are unacceptable.
Information from the business
Goodyear Auto Service Centers are full-service tire and automotive repair stores wholly owned and operated by the Goodyear Tire & Rubber Company. Since 1924, the Goodyear Auto Service Centers have provided excellence in tire and automotive service to American drivers.
The Goodyear Auto Service Centers are full-service tire and automotive repair stores wholly owned and operated by the Goodyear Tire & Rubber Company. Since 1924, the Goodyear Auto Service Centers have provided excellence in tire and automotive service to American drivers.
Get quality auto care from the professionals you trust. At Goodyear Auto Service Centers, our certified car care professionals can provide everything from basic oil changes to major engine repairs. With convenient locations and a range of expertise, your vehicle will get the quality service it deserves. Goodyear professionals are your best choice for tires, auto repair, and maintenance....
Goodyear Auto Service Center… Expert Tire & Auto Service, Find A Store Near You
Get quality auto care from the professionals you trust. At Goodyear Auto Service Centers, our certified car care professionals can provide everything from basic oil changes to major engine repairs. With convenient locations and a range of expertise, your vehicle will get the quality service it deserves. Goodyear...
Get quality auto care from the professionals you trust. At Goodyear Auto Service Centers, our certified car care professionals can provide everything from basic oil changes to major engine repairs. With convenient locations and a range of expertise, your vehicle will get the quality service it deserves. Goodyear...
