Stay away:
TRACY URGENT CARE This is a horrible medical clinic, STAY AWAY!
On August 19th my wife started vomiting and had terrible pain in her side. It was 8:30 PM, I looked for a urgent care online and found Tracy Urgent Care. I called and explained to whoever answered what my wife was experiencing. The first question I was ask, "Do you have insurance". I told them we did and that it was above average.
I then ask what their hours were, and could they see my wife tonight. I was put on hold, when they came back on the line, they said that they close in 20 minutes, but if we could get there before 9:00 PM they could see her.
My wife and I left for the clinic immediately, and arrived at 8:50 PM. The building is a little confusing and we missed that they are upstairs. As we turned to go back and look at the buildings register, there was a group of people coming down the stairs talking. I ask them if the urgent care was upstairs?
I was told yes but that they were closed by the first woman coming down. It became obvious, that this group was actually the employee's of the clinic. I started to explain, that I had just called and been told they would see my wife.
The woman I talked to first, deferred to who was, obviously, the doctor. I said, my wife is in pain and vomiting, he said "We're closed" and continued to walk away towards the front door of the building.
As we got outside, I said, " Your a Doctor?" honestly very snidely. "Don't you take an oath to help people." He continued to his car, then turned and said, "Sir, I just worked a 12 hour shift." as if he was the only guy who ever did that.
My wife has a very demanding job and often works 12 to 14 hours, I own my business and do the same. We both treat our clients with respect and if someone had entered either of our business', at the end of a long day, either of us would have helped them. Specially, if they had called first, and neither of us work in the medical or life threatening field.
We ended up a Tracy Hospital Emergency, waited for hours, which is what we were trying to avoid, and my wife was diagnosed, with kidney stones. We may have ended up at the hospital even if the "doctor" had done the "RIGHT THING" and taken the time to at least made sure she was not in immediate danger. But, NO, he just walked away from a potentially life threatening patient.
This "URGENT CARE" clinic should be avoided at all cost!
by jcontzen on August 21, 2009