BUYER BEWARE: Disnoest Billing and Booking Services:
I had my dog on the regular customer program here and the service was comparable to many of the other, friendlier places in town. Since I've been on the program I asked to reschedule once and was told that would not be possible because I had to come in during the week of my regular attendance and was charged a $20 cancellation fee to my card that was apparently kept on file without my consent. They require cancellation 48 hrs before your appointment but do not specificy that it needs to be in writing and if you are on the program they do not send you your confirmed date until 32 hours before. They do NOT take customer service phone calls during the day. They do NOT allow you to speak with a manager on the phone at anytime and they will NOT take a message for the manager for you. They also do NOT repsond to emails promptly. They will keep your credit card on file, they will charge it at their choosing (charged me for a flea dip without calling me first at a much higher fee). I have reported them to the Better Business Bureau and would suggest the Pooch Patio in Uptown. Great service and staff that is capable of working with our loved dogs AND human beings!
by Lilly on November 05, 2009
best grooming in dallas:
I have had my English Setter all over Frisco and McKinney and while the groomers were all nice they did not know how to groom a English (handstripping). I would have been willing to travel all over to find someone who knows how to groom English Setters and I have been looking for a long time. When I called they knew right away what I was talking about and were able to transform my already wonderful "baby" into a magnificent English Setter to the standard of the breed. I am very pleased and they have made a customer for life!!!!
by ds on December 09, 2007