Happy Valley Veterinary Hospital
15957 SE Happy Valley Town Center Dr
Happy ValleyOR97086
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Description
If you live in Happy Valley or the surrounding area and need a trusted veterinarian to care for your pets – look no further. Your pets' health and wellbeing are very important to us, and we take every possible measure to give your animals the care they deserve. Happy Valley Veterinary Hospital strives to provide excellent client service in a state-of-the-art facility where your pet is a member...
Member Reviews
It's all about the money here -:
Money...money... money....This place just cares about the $$$$. Is everyone here working on commission? I took my dog in for a spay today and they added on so many charges the bill came to over $300.00 - with a spay voucher. They up charged everything and said we gave approval when we did not. My dog did not need this blood work ... and the girl kept at my wife when she brought her in - saying the dog needed the blood work....my wife said "no" three times - my wife asked "why" and the girl said because that is what we do. REALLY????? WHY? Our dog was healthy. Spay clinics do not routinely run blood work so why are they doing this at the last minute giving a doggie mommy no time to think about it? INTIMIDATION tactics. The blood work was a whopping $145.00. More than the cost of spaying.
They also charged over $10.00 for anal glands that they did not mention. We paid extra for pain medication - it was $10.00 as specified on the voucher but they gave an extra shot of pain meds for over $30.00 - said it would last 3 days...... the side effects of such a shot were not mentioned. I am going to look it up & see what exactly the shot does since the girl could not tell me. I did not want our girl to be in pain but we need to be informed and I expect the person handing over our dog to know what's going on - since the Vet or anyone else there did not call us at any time during the day.
They even charged $45.00 for a visit & exam the day before the dog was spayed!!!!! My dog was NEVER there that day. If I conducted business this way I would not stay in business long. They also did not call me to tell me how my dog was doing as they promised they would do. They were in a hurry to leave when I picked her up and wanted me to schedule a 3 to 5 day follow up (extra charge) and then a 10 day re-exam (extra charge).
I asked if she had been pottied since she had been there since 9:00 AM & the girl at the desk DID NOT KNOW!!!! WOW! I asked if she had had any water,,,, and again SAME answer.... SHE DID NOT KNOW .... well they lost several 4 legged patients ....... er.... I mean customer's today. I am asking for a refund for the non needed blood work and also the fake billed office visit.
The did not charge us for a nail trim but the nails were not trimmed as they said they would do it was supposed to be done during surgery as a good client discount. But the nails were not trimmed so...........
We were satisfied with the services provided in the past. What is going on? Money rules now more than reputation or customer satisfaction.
They also charged over $10.00 for anal glands that they did not mention. We paid extra for pain medication - it was $10.00 as specified on the voucher but they gave an extra shot of pain meds for over $30.00 - said it would last 3 days...... the side effects of such a shot were not mentioned. I am going to look it up & see what exactly the shot does since the girl could not tell me. I did not want our girl to be in pain but we need to be informed and I expect the person handing over our dog to know what's going on - since the Vet or anyone else there did not call us at any time during the day.
They even charged $45.00 for a visit & exam the day before the dog was spayed!!!!! My dog was NEVER there that day. If I conducted business this way I would not stay in business long. They also did not call me to tell me how my dog was doing as they promised they would do. They were in a hurry to leave when I picked her up and wanted me to schedule a 3 to 5 day follow up (extra charge) and then a 10 day re-exam (extra charge).
I asked if she had been pottied since she had been there since 9:00 AM & the girl at the desk DID NOT KNOW!!!! WOW! I asked if she had had any water,,,, and again SAME answer.... SHE DID NOT KNOW .... well they lost several 4 legged patients ....... er.... I mean customer's today. I am asking for a refund for the non needed blood work and also the fake billed office visit.
The did not charge us for a nail trim but the nails were not trimmed as they said they would do it was supposed to be done during surgery as a good client discount. But the nails were not trimmed so...........
We were satisfied with the services provided in the past. What is going on? Money rules now more than reputation or customer satisfaction.
Information from the business
Happy Valley Veterinary Hospital is a full service veterinary facility whose staff feels boundless energy and drive to reduce the suffering of animals. We offer internal medicine, surgery, acupuncture, laser therapy, grooming, behavior counseling, and geriatric pet services. We feel that it is the purpose of our lives to help animals by offering aid in times of distress, as well as providing...
Happy Valley Veterinary Hospital
Call now for a vet appointment!Serving the Happy Valley Area
Call now for a vet appointment!Serving the Happy Valley Area
Happy Valley Veterinary Hospital is a family owned local practice where we strive to give excellent client service in a state of the art facility where your pet is a member of our family and not just another dollar. Can the corporate giants say the same thing? Happy Valley Veterinary Hospital is a full service facility with internal medicine and surgery as well as acupuncture and laser therapy....
