Absolutely a horrible experience. We rented a Chevy Silverado on 6/1/12. We had two flat tires on 7/20 at 4pm. I called the Emergency Road Service # (800-654-5060) and all they would tell me was that “Rubin” will call me back within the hour. No one called. I called their office (971-246-1886) with no response. I finally got a hold of a sales rep- James Anderson who finally called a tow truck for me.
I was stranded for 10 hours. When I finally talked with Steve, the manager, he was very unprofessional and told me that I should have called my own tow service and pay for it myself.
I have NEVER had this problem with Avis or Enterprise. I would NEVER recommend Hertz Equipment Rental to anyone.
Marc
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