Hollywood Glass Co Inc

Hollywood Glass can be found at Hollywood Blvd 5119. The following is offered: Housewares. The entry is present with us since Sep 8, 2010 and was last updated on Nov 14, 2013. In Los Angeles there are 101 other Housewares. An overview can be found here.

Having been a long-time customer I naturally called Hollywood Glass to replace some custom glass that broke. I called on a Monday for an appointment on Thursday afternoon. Took the afternoon off and waited for no one to show up or even call. The following Tuesday, I called back, received an apology with the excuse that they were understaffed and got an appointment for the next morning at 9am. The next day, I received a call at 8:45am to make sure I was home and was told they'd be there in 15 minutes. After 35 minutes, no one came so I called again and was told it would be at least an hour or two before anyone could come. I rescheduled for 2pm the same day. By 2:45 pm no one came or called so I called AGAIN. When I complained about the poor service the technician took MAJOR attitude and told me to take my business elsewhere. I called the main office and got more excuses and was put on hold 4 times before being promised someone would be there in 10 minutes max. When the tech arrived nearly 40 minutes later I sent him away and made an appointment with a competitor.
My bill was nearly $500 with Swartz Glass today. They were great, reasonable and showed up on time. Hollywood Glass doesn't seem to need or want your business.