Very compassionate:
Great caring staff. Always remember your name and your pet. Truly consider the best for the patient. Always work in emergencies. I have been going there for years. I tried other vets, but these people are the best.
by Pat Bowling on March 18, 2010
Rude, uncaring, condescending:
My vet ran out of an expensive special diet that one of my cats must eat, and I had a very hard time finding another vet that stocked it. When I called Hurst Animal Clinic, I spoke with Betty, who acted quite pleased to tell me that they were unable to help me because I was not a client. She would not even look to see if they stocked the food, actually would not even let me tell her what kind of food it was, and informed me in a very condescending tone (calling me "honey") that they were not a pharmacy for other veterinarians. This is a diet for cats with struvite crystals we are talking about here, not crack nuggets. I would have been happy to bring my cat in for an exam if that's what it took to get the food, because my cat needed it and I was getting desperate. But Betty did not even offer that option, her only answer was NO ("honey").
I guess Hurst Animal Clinic has enough clients and they don't really care about presenting a professional, caring image to clients of "other vets". I am thirty-five years old and don't appreciate being talked to as if I was a teenager.
For the record, every other vet I spoke to was helpful and courteous, one vet's office manager even called the food sales rep to find out what local vets carry the food. Only Hurst Animal Clinic stood out as sub-standard.
by Stephanie M on July 02, 2009