I Robinson Fine Art & Jewlery

Ingrid Robinson talked me into buying a $400 stainless steel bracelet on Sept 1, 2013; I was hesitant because it's not my style and I probably won't wear it. Ingrid said if I find that I am not wearing it, I can return it by Christmas for either an exchange or a full refund. I returned the bracelet next day Sept 2 because I knew I won't wear it. Ingrid said she was going to tell her accountant to cancel credit card charge because of holiday delay in submission. She did not do what she promised; the $400 charge from her "Business Financial" was charged to my credit card on Sept 3. I called her on Sept 3, and requested an immediate credit refund to my credit card and she agreed. While I was waiting for the refund, Ingrid called me on Sept 5 and asked me if I was going to use that $400 charge to buy another ring. I told her no, and reminded her that I had requested a full refund to my credit card and she promised a full credit card refund 3 days ago. I still did not receive credit card refund from her on Sept 12 and called her again. She said refund is not an issue and she would call back and email me the credit "receipt". She did not call back, no email from her either. I called her on Sept 13 for another refund request. Ingrid repeated the same story that refund is not an issue and she would email me the credit "receipt". I visited her store on Sept 23 to request refund; she asked me to leave without an apology or refund. I have no choice but to take legal action to get my $400 back. It's a nightmare that won't end in dealing with this business and its owner.