Ice Age Heating Air Conditioning Refrigeration Inc

I called about my AC unit. There were able to set up an appointment for me for any day I wanted. They called me the day of to let me know when the technician would be here, then they called again to let me know he'd be here early. Marcin was the technician. He came in, took less than 10 minutes to figure out the issue (nothing big at all which was great). He fixed it, gave me good advice on keeping my systems clean and working, and went on his way. The charge was reasonable (better than other quotes I got for a service call by about 25%).

We needed to have the drains for our AC unit cleaned. My wife called Ice Age and they quoted her about $160. That sounded fair so we scheduled an appointment. The tech was early and we were notified by them that he would be early. At this point I was thinking, reasonable price, prompt response, and good communication. The tech arrived, I showed him to the unit and assisted him with tools & lighting. The problem was fixed within 1/2hr. Now the bill gets written up... $233.26 ! I asked, "What happened to $160?" The tech had no idea what I was talking about. We got his boss John on the phone, He said, "Well we needed a coupler". That's about a $2 part from Home Depot. My friend has an AC repair company, but he was away this weekend and couldn't help me on this particular day, so I knew what exactly had to be done and I also knew that I would pay more for it. I just didn't appreciate how John low balled us on the phone to get the job and then hit us with a higher bill. BOTTOM LINE... FIND SOMEONE ELSE. I know that it's only $73 but when quoted $160 that's a pretty significant % more than on the quote. Imagine if I was quoted $1,600 for job from these guys, would it become $2,300 ??? I feel that John from Ice Age was dishonest and I will never do business with them again.