John Betlem Htg & Cooling Inc

John Betlem Heating & Cooling offers Residential and Commercial HVAC and Electrical services in Rochester, NY and the surrounding area.

I was properly charged $79.00 for service/diagnostic charge, but was not given an estimate of the total repair cost. I was then charged $228.12 for a Turbo 200 Capacitor that retails for less than $74.50. When I questioned Mr. Betlem about this charge, he stated that this is normal business practice. He also stated that his repair rate is $225.00/hour, but admitted that the service person was only here for 15 minutes. I asked for a price adjustment on this part, but Mr. Betlem refused to adjust the price. None of these rates or amounts are stated on his invoice. I offered to return the part installed, but Mr. Betlem refused to refund me the cost of the returned part. I feel that this is a customer price gouging for the simple repair of a motor plug-in capacitor.

Since 1941, John Betlem Heating Cooling has been providing top quality HVAC service to homes and businesses throughout the greater Rochester, New York, area.

Tags

Reduce Mold & Mildew by Having Your Duct System Cleaned & Sealed
Operates On Natural or LP Gas
Permanently Installed
Duct Sealing
Authorized Sales & Service
Gas Fireplaces
Modern Home Cooling
Napoleon
Discount Service Plans
Fully Automatic
No Over Time Charge Ever
24 Hour Customer Service
Over 65 Years
Ultra Violet Lights
Dehumidifiers
Factory Authorized Dealers
Power Up to 12 Circuits
We...

Where The Betlem Family Is In Back Of The Name

Betlem John Heating And Cooling in Rochester, NY is Family Owned & Operatedand offers Sales & Service of Air Conditioning, Electronic Air Cleaners, Gas Fireplace, Gas Furnaces, Heat Pumps, Expert Duct Cleaning & Sanitizing and more. Betlem John Heating And Cooling also provides 24 Hr Emergency Service and No Over time Charge.

Key Points

* Where The Betlem Family Is In Back Of...