Just U Relax

Massage & Spa services and Custom Corporate Events

I would absolutely NOT recommend this business. They are very unprofessional, rude and not customer-service oriented. They have no professional method to keep track of the number of massages that are used when an individual buys a 3-pack, which I just learned by experience. I bought a 3-pack, used one massage, showed up on a snowy day and was told they were closed and could not give me the second massage. Funny, I drove to Westlake and bought a massage from another reputable business that didn't seem to need to close for snow. I just went there today and was informed that I was using the last of my 3-pack today, and that the additional courtesy massage i was offered due to their snow-closing was non-existent. The therapist (Ursula) told me she was refusing to give me my 2nd massage today, I asked for a refund for the 2 remaining, but they only offer "store" credit. Save your money, your time and your frustration - go to reputable massage establishment - not this one!!! After reading the reviews on this site and others, Ursula is named as the owner. She was the person I was dealing with today and she (Ursula) kept referring to "the owner said," and "the owner checked your file on how many massages you have used" - I was speaking directly to the Owner she was nothing but ATTITUDE!!!! I had issues with scheduling, I could never speak directly with a real person, and then this! There are too many other skilled massage therapists to deal with this treatment. So, yes, I am out the money for the last two massages and even if I was offered six free massages (which I would never get from them anyway) I would not step foot back in there again. Read the reviews - buyer beware!!!!

Serving the Greater Cleveland area since 2001! Our cozy spa's are located in Solon, Downtown Cleveland, and Kamm's Corner. Our services include Deep tissue, Prenatal, Swedish, Geriatric, Couples, and Chair Massage. We also provide facials, and herbal scrubs. We train our staff to recognize the areas that cause the most discomfort to people in their everyday lives and offer custom approaches to...

Located in downtown Cleveland Oh, Just U Relax has provided therapeutic as well as relaxation massage to a multitude of clients. For nearly 10 years now, we have provided excellent massage therapy service, price and professionalism. Just U Relax is comprised

of Licensed and/or certified massage staff that have relieved our specialized training. We offer specific...