Response to previous review:
I wanted to respond to Anglesj's review. Our service customer base is over 4000 homes. We do offer manufacture parts warranty and labor warranty but not harm done by nature or such devices like shovels and lawn mowers. I did speak with the homeowner and they did say it was fixed while out there and that it could have possibly been damage from a lawn mower. We cannot repeatedly repair problems when we cannot control the reasons for damage. Every system is subject to repairs even the day after we have fixed the initial repair. Such as one day you could have a flat on one tire, get it fixed, then the next day the same tire may run over another nail. The tire repair man would not discount the second repair just because you were in for the first repair. We try to work with our customers but sometimes customers don't understand that it cost money everytime our truck moves from one location to another. I am sorry that we could not leave with this customer happy.
by Larrycntx2 on February 07, 2013
Kelly's Sprinkler doesn't stand behind their work:
I agree with the above reviewer here - they're more about billing than getting the job done right. And this attitude comes from their owner, so it won't change. Kelly's replaced one of my sprinkler heads, "repaired" another, but later in the summer both were already busted. I told the owner I wasn't looking for a handout or free service, but rather at least a cut on the service call because I don't appreciate paying for the same thing twice, and I approached it politely, but he fired back with a curt "too bad so sad" attitude, then had the nerve to shut down the conversation with, "do you want us to come out there?" Yeah, no thanks, I don't need you guys out here billing me to come install something else that will cause me to call again.
I've never left an online review for anything, but felt it was important to warn other folks because the conversation I had with the owner here was so appalling.
I switched over to Fort Worth Lawn Sprinkler - good recommendations from my neighbors, and an owner with integrity unlike Kelly's.
by anglesj on August 13, 2012