awful customer service when it matters:
we took our propane run, 350 Chevy engine in to get a service as we are new owners to it. 10 days later we get it back $1500. we plan a road trip for the weekend and completely loose power 20 miles in. Immobile on a Friday after spending $1500 for fluid changes and a tune up and this shop wants to tell me to bring it back in and we can take a look. No! first off we cant get a tow, we are too large, that's why we wanted to get serviced before we left. At this point I don't trust your shop and I want a refund, they refuse. now that I've shared my story I keep getting told stories of others in my area having had the same poor service, over charging and being rude when customers cant afford their botch job/ over charged service fees ($125 per hour). Every little service is charged at an hour. we paid $897 in labor alone. Apparently they ordered us premium spark plug wires and didn't secure them properly, causing one to fry through and us to overheat. Small mistake that leads to big problems. I don't recommend this shop, especially for customer service reasons. it took 22 days for the owner to call me....22 days and you want me to bring it in so you can say what? that it wasn't your fault?
by Susan E Galvan on July 15, 2021
Never ever take your car here!!!!:
The employee's in this shop have the worst customer service skills imaginable. They had my truck for 8, yes 8 days befor they even told us what exactly was wrong. Trust me if I could have driven my car, it would have been out of there after day 2. Every time we would call they didn't have time to talk, they NEVER called back when they said they would. They didn't even call to let us know when our truck was done (we drove by and saw it parked out side) It took 10 days to get our car back and for $500.00 more the than the high end of their estimate. We've been taken to the cleaners. Please, please learn from our mistakes and never take your car near this place. Don't even pull into the parking lot..
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by Kory Lopes on April 08, 2009