Kingston Propane
187 Summer St
KingstonMA02364
Payment Methods: Visa, MasterCard, American Express, Discover
Closed
- Sunday
- Closed
- Monday
- 9:00am-5:00pm
- Tuesday
- 9:00am-5:00pm
- Wednesday
- 9:00am-5:00pm
- Thursday
- 9:00am-5:00pm
- Friday
- 9:00am-5:00pm
- Saturday
- Closed
- Average Rating
- Total Reviews
- (3)
Recommended
0
Not Recommended
0
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Description
Tags
* Automatic Delivery Options
* Veterans & Military Discount Program
* Guaranteed Price Programs
* Reliable & Dependable Propane Service
* Heritage Propane
* 24 Hour Emergency Service
* Automatic Delivery & Easy-Pay Programs
* Sales & Service for You Home or Business
* Gas Appliance Sales
* Propane Sales & Service
* Service & Installations
* Automatic...
* Automatic Delivery Options
* Veterans & Military Discount Program
* Guaranteed Price Programs
* Reliable & Dependable Propane Service
* Heritage Propane
* 24 Hour Emergency Service
* Automatic Delivery & Easy-Pay Programs
* Sales & Service for You Home or Business
* Gas Appliance Sales
* Propane Sales & Service
* Service & Installations
* Automatic...
Member Reviews
Horrible & Unprofessional:
Do yourself a favor and do not give this company any of your time or business.
Customer Service - there is no customer service at this company. They have some rude, uninformed, uneducated, ill-mannered women that answer the phone that seem to hate their jobs. When you call they struggle to pul;l up your account even if you have the account number ready. They struggle getting you an appointment. On Monday I called and I was told 3-5 days. On friday I called and the women said Saturday (5th day). I waited all day and no gas delivery. Today I called, Monday and Cindy gave me attitude and said it could be up to 15 days. Then she informed me that when they say, the ticket is open and you are scheduled for delivery on Sat it doesn't actually mean Saturday. Oh, it gets even better...I then ask Cindy when I can expect to get gas, she said tomorrow - Tuesday (day 8). I said is that a date I can actually rely on? She said she would leave a note. Can I count on that Cindy? "Like I said, I will leave a note." Oh, thanks for the attitude, how professional.
Then I asked Cindy for her manager's name, with hesitation she gives it to me. Then I asked for a phone number, she doesn;t have one. Then I asked for an e-mail. Cindy said she doesn't know it. WOW!! Did this just happen?
Reliability - Zero. Beside this particular incident. I had another in which I signed up for automatic deleviery 2 times. I requested the application. They mailed it to me. I completed the form and mailed it back. I confirmed they received it and then I ran out of gas. I called and we did the process all over again. I ran out of gas again and called. I spioke to a woman and she told me, that my tank wasn't big enough for automatic delivery. Oh, well thank you. I wish someone could have told me that sooner or denied me sooner.
Do not waste your time. There are many other companies to choose from. You are better off trying your luck with another company rather than spend the time needed to deal with these unprofessional people and the inconveniences they create.
Customer Service - there is no customer service at this company. They have some rude, uninformed, uneducated, ill-mannered women that answer the phone that seem to hate their jobs. When you call they struggle to pul;l up your account even if you have the account number ready. They struggle getting you an appointment. On Monday I called and I was told 3-5 days. On friday I called and the women said Saturday (5th day). I waited all day and no gas delivery. Today I called, Monday and Cindy gave me attitude and said it could be up to 15 days. Then she informed me that when they say, the ticket is open and you are scheduled for delivery on Sat it doesn't actually mean Saturday. Oh, it gets even better...I then ask Cindy when I can expect to get gas, she said tomorrow - Tuesday (day 8). I said is that a date I can actually rely on? She said she would leave a note. Can I count on that Cindy? "Like I said, I will leave a note." Oh, thanks for the attitude, how professional.
Then I asked Cindy for her manager's name, with hesitation she gives it to me. Then I asked for a phone number, she doesn;t have one. Then I asked for an e-mail. Cindy said she doesn't know it. WOW!! Did this just happen?
Reliability - Zero. Beside this particular incident. I had another in which I signed up for automatic deleviery 2 times. I requested the application. They mailed it to me. I completed the form and mailed it back. I confirmed they received it and then I ran out of gas. I called and we did the process all over again. I ran out of gas again and called. I spioke to a woman and she told me, that my tank wasn't big enough for automatic delivery. Oh, well thank you. I wish someone could have told me that sooner or denied me sooner.
Do not waste your time. There are many other companies to choose from. You are better off trying your luck with another company rather than spend the time needed to deal with these unprofessional people and the inconveniences they create.
Aweful Service:
This is the third year in a row that I tried to have our 25 Gallon tank upgraded. It's about 50 years old and there is no gauge so we keep running out of Gas and have to wait to have it filled.
I took today off because we have a schedule appt and they never showed up. Wehn we called they said it was cancelled, which is not accurate.
So, I took a day off of work to make sure someone was at our residence for nothing. Luckily Wrightington was at the next house and they are going to take care of it for us the next time we are low on gas, which we can never tell becuase Kingston Propane never upgraded our tank with a gauge.
I took today off because we have a schedule appt and they never showed up. Wehn we called they said it was cancelled, which is not accurate.
So, I took a day off of work to make sure someone was at our residence for nothing. Luckily Wrightington was at the next house and they are going to take care of it for us the next time we are low on gas, which we can never tell becuase Kingston Propane never upgraded our tank with a gauge.
Information from the business
Customer referral awardsveterans & military discount program
We are dedicated to providing safe and dependable propane service to you and your family or business. We scheduled full time local delivery drivers year round to reassure that the customer will always get fast and dependable service. Our professional service crew includes technicians specializing in propane tank installations, leak checks and converting your home appliance to propane. You can...
Providing safe and dependable propane service to you and your family is important to our team. We scheduled full time local delivery drivers year round to reassure that the customer will always get fast and dependable service. Our professional service crew includes technicians specializing in propane tank installations, leak checks and converting your home appliance to propane. You can count on...
